Michael Perriman

**** ******* ***, *******, **. *4541 H: 510-***-**** C: 510-***-**** adsna1@r.postjobfree.com

Professional Summary

To obtain a position in which I can utilize my skills learned through various jobs. To secure a position within a growing facility. To learn new skills to make myself more marketable in the job market.

Highlights

Microsoft Windows experience

Microsoft Word

10 key kph at 11724

Avaya Phone System experience

Salesforce experience

Internet research

48 wpm

Data entry

Experience

Independent Delivery Driver September 2018 - Current

Amazon Incorporated & Roadie Incorporated – Bay Area, CA.

Door to door deliveries of various items from packages, flowers, food, blueprints, medical supplies, pharmaceuticals, & automobile tires to businesses and residential homes

Assorting routes by reading maps & GPS usage

Prepare paperwork for all deliveries when required

Call Center Representative April 2021 – February 2022

HR Support – San Leandro, CA.

Taking calls in an inbound call center from customers requesting their Covid results

Preparing & sending Covid results when requested

Making outbound calls

Scheduling appointments for Covid vaccines & booster shots

Amazon Delivery Driver Associate July 2018 – May 2020

Transportation Brokerage Services – Belmont, CA.

Assorting packages

Delivering packages to properties & businesses by driving a company commercial van

Call Center Representative July 2017 – June 2018

Fidelity National Home Warranty – Concord, CA.

Taking calls in an inbound call center from sales executives, service technicians & customers

Problem solving with warranty claims that have reached to the president of the company

Making outbound calls

Data entry including processing payments, note entry from customers & service providers

Authorizing repair claims for plumbing, electrical, HVAC, & appliance providers

Call Center Representative May 2016 – April 2017

Fleetcor – Concord, CA.

Taking calls in an inbound call center from business owners for a gas credit card company

Billing inquiries

Processing payments

Making outbound calls

Customer complaints

Problem solving

Mail Carrier (CCA) February 2016 – March 2016

United States Postal Service (Post Office) – Concord, CA.

Assorting mail

Delivering mail to properties & businesses by driving a mail truck

Call Center Representative/Supervisor January 2002 – February 2016

Fidelity National Home Warranty – Concord, CA.

Taking calls in an inbound call center from service technicians & customers

Supervise representatives

Making outbound calls

Help desk for representatives, service technicians, & customers

Authorizing repair claims for technicians for plumbing, electrical, HVAC, & appliances

Call Center Representative December 2000 – January 2002

Old Republic Home Warranty – San Ramon, CA.

Taking calls in an inbound call center from service technicians & customers

Billing Inquiries

Process service work orders

Problem solving for service technicians & customers

Authorizing warranty claims for plumbing, HVAC, & electrical technicians

Call Center & Sales Representative March 1999 – December 2000

American Home Shield Home Warranty – San Ramon, CA.

Taking calls in an inbound call center for customers & technicians

Process work orders & sales orders for customers including Authorizing claims

Problems solving for customer & technicians

Site Attendant/Floater November 1997 – March 1999

Contain-A-Way (20/20 recycle center) – Hayward, CA.

Data entry for weighted recyclable products

Processing paper work

Manning work stations as needed

Courtesy Clerk December 1994 – December 1998

Safeway – Oakland, CA.

Bagging groceries for customers

Stocking shelves

Janitorial duties

Education

Liberal Studies August 1996 – May 1997

San Francisco State University – San Francisco, CA.

Liberal Studies September 1993 – May 1996

College of Alameda – Alameda, CA.

High School Diploma September 1990 – June 1993

Skyline High School – Oakland, CA.

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