Michael Perriman
**** ******* ***, *******, **. *4541 H: 510-***-**** C: 510-***-**** **********@*****.***
Professional Summary
To obtain a position in which I can utilize my skills learned through various jobs. To secure a position within a growing facility. To learn new skills to make myself more marketable in the job market.
Highlights
Microsoft Windows experience
Microsoft Word
10 key kph at 11724
Avaya Phone System experience
Salesforce experience
Internet research
48 wpm
Data entry
Experience
Independent Delivery Driver September 2018 - Current
Amazon Incorporated & Roadie Incorporated – Bay Area, CA.
Door to door deliveries of various items from packages, flowers, food, blueprints, medical supplies, pharmaceuticals, & automobile tires to businesses and residential homes
Assorting routes by reading maps & GPS usage
Prepare paperwork for all deliveries when required
Call Center Representative April 2021 – February 2022
HR Support – San Leandro, CA.
Taking calls in an inbound call center from customers requesting their Covid results
Preparing & sending Covid results when requested
Making outbound calls
Scheduling appointments for Covid vaccines & booster shots
Amazon Delivery Driver Associate July 2018 – May 2020
Transportation Brokerage Services – Belmont, CA.
Assorting packages
Delivering packages to properties & businesses by driving a company commercial van
Call Center Representative July 2017 – June 2018
Fidelity National Home Warranty – Concord, CA.
Taking calls in an inbound call center from sales executives, service technicians & customers
Problem solving with warranty claims that have reached to the president of the company
Making outbound calls
Data entry including processing payments, note entry from customers & service providers
Authorizing repair claims for plumbing, electrical, HVAC, & appliance providers
Call Center Representative May 2016 – April 2017
Fleetcor – Concord, CA.
Taking calls in an inbound call center from business owners for a gas credit card company
Billing inquiries
Processing payments
Making outbound calls
Customer complaints
Problem solving
Mail Carrier (CCA) February 2016 – March 2016
United States Postal Service (Post Office) – Concord, CA.
Assorting mail
Delivering mail to properties & businesses by driving a mail truck
Call Center Representative/Supervisor January 2002 – February 2016
Fidelity National Home Warranty – Concord, CA.
Taking calls in an inbound call center from service technicians & customers
Supervise representatives
Making outbound calls
Help desk for representatives, service technicians, & customers
Authorizing repair claims for technicians for plumbing, electrical, HVAC, & appliances
Call Center Representative December 2000 – January 2002
Old Republic Home Warranty – San Ramon, CA.
Taking calls in an inbound call center from service technicians & customers
Billing Inquiries
Process service work orders
Problem solving for service technicians & customers
Authorizing warranty claims for plumbing, HVAC, & electrical technicians
Call Center & Sales Representative March 1999 – December 2000
American Home Shield Home Warranty – San Ramon, CA.
Taking calls in an inbound call center for customers & technicians
Process work orders & sales orders for customers including Authorizing claims
Problems solving for customer & technicians
Site Attendant/Floater November 1997 – March 1999
Contain-A-Way (20/20 recycle center) – Hayward, CA.
Data entry for weighted recyclable products
Processing paper work
Manning work stations as needed
Courtesy Clerk December 1994 – December 1998
Safeway – Oakland, CA.
Bagging groceries for customers
Stocking shelves
Janitorial duties
Education
Liberal Studies August 1996 – May 1997
San Francisco State University – San Francisco, CA.
Liberal Studies September 1993 – May 1996
College of Alameda – Alameda, CA.
High School Diploma September 1990 – June 1993
Skyline High School – Oakland, CA.