Priscilla R. McDuffie

843-***-**** Florence, SC *9506 adsn73@r.postjobfree.com

Customer Service Representative

DEPENDABLE PROBLEM SOLVING FINANCIAL ANALYTICS

MICROSOFT OFFICE MULTI-TASKING COMMUNICATION SKILLS

7+ years of providing excellent customer service in call centers with hospitality, handling daily accounts, and proficiency in researching and resolving customers’ problems.

WORK EXPERIENCE

Chase Oil Company- Cashier Florence, SC January 2007- August 2018

Ensured all the needs of customers were met, collected information, and analyze customer necessity

●Operated a cash register, collected payments, and provided accurate change.

●Resolved customer complaints and escalated worsening concerns for remediation.

●Build trust with clients and customers through providing consistent positive interactions.

●Respond to customers' inquiries and complaints promptly.

Krisha of Florence INC- Cashier Florence, SC September 2018 - April 2020

Provided outstanding customer service and operated in a fast-paced environment handling clientele.

●Served as the first responder to customers' complaints.

●Created a welcoming experience by authentically greeting every guest.

●Provided quality service to each guest in a courteous and efficient manner.

DEW SC Department of Employment and Workforce-Customer Service Representative Florence, SC May 2020 - December 2021

Maintain direct support to customers, via phone calls.

●Proactively de-escalate situations to avoid client dissatisfaction.

●Knowledge of Microsoft Office, utilized and navigated multiple systems simultaneously.

●Responsible for answering 40 inbound calls daily from customers who have questions, concerns, or additional information.

●Reviewed and analyzed clients' documentation.

EDUCATION

Mayewood High School– Sumter, South Carolina, High School Diploma, 1994-1998

ADDITIONAL SKILLS

●Analytical and critical thinking.

●Time management

●Typing speed of 40 WPM

●Decision making

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