Service Representative Customer

Courtney L. Glasgow

**** ****** **** **.

Temple,TX 76502

512-***-****

**********@*****.***

Calm customer service representative with 7 years of experience assisting customers using

active listening and customer needs assessments to offer targeted solutions. Consistently

friendly and professional when handling diverse customer needs in high-volume call center

environments. Smoothly manages workflow and optimizes team strengths to meet service

quotas.

SKILLS

• Dependable and reliable

• Store planning and display design

• Inventory replenishment

• Microsoft outlook

• Microsoft word

• Microsoft excel

• typing

• Price negotiation

• Adaptive team player

EXPERIENCE

Pearson Educational Measurement/ warehouse worker

Austin,TX/ Aug 2007 to May 2008

• Logged unit quantities and entered data into inventory data base.

• Staged and sorted multiple types of products for loading.

• Counted and stocked different types of merchandise to comply with inventory

control tag requirements.

Hollywood Video/shift leader

Pflugerville, TX/ Apr 2005 to June 2007

• Counted cash on hand at shift change and closing to determine shortages or

overages and prepare bank deposit statements.

• Delegated tasks to employees and monitored activities and task completions.

• Supervised, motivated, and led employees to maintain productivity and customer

service levels.

Sears Holdings Company/customer service representative

Austin, TX/ Aug 2004 to Aug 2006

• De-escalated problematic customer concerns while maintaining calm, friendly

demeanor.

• educated customers on special pricing opportunities and company offerings.

• Documented conversations with customers to track requests, problems and

solutions.

• Assisted customers in making payments accounts and setting up payment plans.

EDUCATION

John B. Connally High School/ Austin, TX

High school diploma/ June 2006

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