VIrtual Admin Assistant/Customer Service with Medical Training

Sarah Ditore

Frisco, Texas, United States

*****.******@*****.***

linkedin.com/in/sarah-ditore-4732852

Summary

An enthusiastic, articulate professional interested in new opportunities in Medical Assisting and Scheduling, Client Relations, Medical Concierge practices and elevated client concern resolution. Having excelled at Guest Services and Customer Experience within the Disney organization for 12 years, I am a professional client advocate seeking to uniquely partner with clients until their case or concern is resolved to the satisfaction that supports the business and the client. Recently trained as a Medical Assistant, looking to work in supporting back-end, non-clinical processes of health care services and support. Currently only accepting 100% remote positions. Experience

Operations Manager

Sustainable Energy Services, Inc.

Jul 2022 - Present (3 months +)

Assist the CEO in creating campaign emails in Salesforce, editing email templates, and preparing communications: PowerPoint presentations and Excel worksheets. Prepare and maintain sales documents and reports. Assisting in the development of sales presentations and other marketing materials. Performing administrative tasks, such as scheduling meetings and conferences. Assisting with project management, Handling daily reports through Salesforce

Enter basic customer information into Salesforce. Utilize various software, including Microsoft Office and Salesforce, to prepare reports and/or special projects. Handle customer issues, such as creating and resolving cases for pending problems. Maintain Customer Case reports for open cases in SF pertaining to customer issues and assisted with any other duties as assigned. Multiple weekly Zoom huddles and regular, consistent contact with the CEO. Patient Service Representative

Change Healthcare

Jul 2021 - Sep 2022 (1 year 3 months)

Delegation Specialist for Covered California

KFORCE STAFFING SOLUTIONS OF CALIFORNIA, LLC

Nov 2020 - Apr 2021 (6 months)

Supporting the Covered California insurance campaign. Providing delegation to licensed insurance agents, Community Enrollment Partners and Community Health Centers. Supported Clients signing up for Covered California during open enrollment and special enrollment periods. Utilized Interaction Desktop software, Salesforce as CRM, Covered California website, and Microsoft Office. Requires attention to detail, excellent listening and communication skills, verifying details, understanding of Health Insurance mandates and guidelines. Performance feedback received once per week Patient Experience Coordinator

Sarah Ditore - page 1

Science 37

Sep 2020 - Nov 2020 (3 months)

Patient Experience Coordinator (Contract)

Provide phone, email, secure messaging, and chat support to individuals participating in Science 37 clinical research studies.

ApplTemporary Customer Service Role

AppleOne Employment Services

Sep 2019 - Aug 2020 (1 year)

Ansafaone

Supported a campaign specifically for Proctor and Gamble. Assisted Costco Members with registration and fulfillment a marketing offer, ensuring participation thresholds and eligibilities were met. TILLY’S Customer Service E-Commerce Department.

Handled heavy inbound calling, placed merchandise orders for customers by phone. Documented every call, followed up and replied to customer concerns using Zendesk. De-escalation techniques used to professionally support difficult customer interactions. Completed credit card transactions, monitored credit-card fraud using FirstData. Tracked customer orders via FedEx and USPS. Simon Law, Santa Ana, California

Contributed to a large file-merge project moving client files from Microsoft Word to FileVine. Verified attorney state bar license numbers, name and address of physicians and clinicians retained on contingency fee. Data cleansing and data entry performed to maintain client files. Accurate Background, Inc; Irvine, California

Assisted clients and employment candidates with the administrative process of completing pre- employment and periodic background screening. Documented each call and maintained data entry into client files. Amazon Worldwide is its biggest client. Utilized Amazon Workspaces, Paylocity Lead Specialist, Annual Passport Member Services

The Walt Disney Company

Aug 2011 - Feb 2019 (7 years 7 months)

Assists the daily operations of a large team of 50 sales agents with Annual Passport and ticket sales questions. Supports guest service for Disney Vacation Account. Primarily works with escalated guest situations. Assists Resort Partner teams with daily operations. Assists Cast Members with issues such as closed orders and billing questions, researches and follows up on guest services issues when necessary, and takes escalated calls. Assists salaried Leaders as needed with daily departmental operations

• Named Top Sales Agent for April 2012

• Named Top Agent in Conversion Sales for Fiscal 2012

• Original Member of the Lead Specialist role for Guest Information Ticket Sales Supervisor/Assistant Manager. Vacation Planning Working Lead. The Walt Disney Company

Feb 2008 - Aug 2011 (3 years 7 months)

APRIL 07- Present WALT DISNEY COMPANY, ANAHEIM, CALIFORNIA Sarah Ditore - page 2

Vacation Planning/Guest Services –Working Lead/Supervisor Award winning team leader providing direct supervision and oversight to other team members and ensuring the operation runs smoothly throughout the day, training team members and managing operational funds and daily accounting balances. Assists guests with ticket media purchases, handling cash (including balancing accounts), processing credit card purchases and paper/online vouchers and providing customers with detailed explanation of ticket media purchases and restrictions. Provides guest services by answering questions and providing directions and locations as necessary. Guest Service Phone Agent

The Walt Disney Company

Apr 2007 - Feb 2008 (11 months)

Disney Dining Call Center Took guest reservations and dining inquiries and mediated conflicts to offer Disney guests solution-oriented and personalized care; thereby providing them the top-class caliber of service expected by Walt Disney Company.

Receptionist/Data Entry Specialist

Stivers

Oct 2005 - Sep 2006 (1 year)

Handled administrative tasks for a municipal records department and a transatlantic freight liner: Performed quality control of city documents and building plans. Contributed to transition to a “paperless” office by preparing documents to be scanned into the city’s new electronic database. Provided customer service for import department. Tracked freight-shipping requests for brokers and customers using CITRIX mainframe, Union Pacific Railroad, Burlington Northern, and Norfolk Southern Railroad databases. Acted as primary receptionist for freight import coordinators. Provided freight arrival notices via fax for clients upon request. Completed filing and closing ocean vessel files. Offered general assistance to other coordinators as needed. Child Care Worker

Olive Crest - Strong Families, Safe Kids

2003 - 2003 (1 year)

Supervised and cared for six adolescent girls in a residential treatment group home. Formulated individual treatment plans and conducted behavior modification. Interacted with and provided constant supervision for adolescents. Collaborated with other treatment staff to coordinate daily activities and meet individual needs of the children. Attended weekly staff meetings to evaluate individual progress and intervention issues. Performed conflict resolution between children using solution-based decision making philosophies. Implemented standard protocols to deal with emergencies and crisis situations. Distributed

prescription and over-the-counter dedication. Completed Medication Distribution Training and obtained First Aid and CPR certification.

Education

Santa Ana College

Certificate of Clinical/Administrative Medical Assisting, Medical/Clinical Assistant 2018 - 2020

Sarah Ditore - page 3

Biola University

Psychology

1999 - 2003

Licenses & Certifications

Psychological First Aid - Coursera

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Skills

Safesforce • Google Workplace • Microsoft Excel • Process Improvement • Customer Service • Management • Training • Leadership • Social Networking • Microsoft Office Sarah Ditore - page 4

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