Program Manager Human Resource

Jennifer Jacques

Sacramento, CA ***** 916-***-**** *************@*****.*** LinkedIn

Professional Profile

Performance-driven professional with extensive experience in coordinating recruitment processes, standardizing performance management practices, and driving crucial staffing decisions. An agile and proactive change agent, adept at targeting areas of improvement, initiating change, and following through by assessing outcomes and making adjustments to create productive workplace. An open-minded individual with robust expertise in creating transformational initiatives in all core HR functions, building and re-staffing organizations, overhauling recruiting standards, and launching training programs. A strategic problem-solver with ability to understand the big picture, envision solutions, and execute with ease across all organizational levels. Proven expertise in:

● Human Resource Management

● Talent Acquisition and Retention

● Document Database Administration

● Cost Reduction and Avoidance

● Process Redesign / Improvement

● Performance Management / Evaluation

● Employee Engagement / Relations

● Staff Leadership and Training

PROFESSIONAL EXPERIENCE

VOLT @ APPLE INC. – Elk Grove, CA

Program Manager, 2014 to Present

Built a highly skilled and dedicated team of individuals through launching an engaging training program. Optimized employees’ morale and embedded a culture of performance excellence through leading the end-to-end management of a results-driven employee recognition program. Enhanced business review audit score by 10% through completing an employee onboarding process. Key Contributions:

Facilitated personnel in achieving defined goals and minimized employee turnover through the design and execution of a robust onboarding program.

Cultivated a highly productive site environment through the development and implementation of an engagement program and cutting-edge SOP's.

Compiled an extensive audit binder to drive training process for managers and coordinators on applicable policies and facilitate in handling uncertain situations.

Successfully achieved a score of 98% in quarterly customer survey through updating and maintaining comprehensive human resource database.

Streamlined the new employee on-boarding process through conducting audit of completed files, identifying missing items, and acquiring the required information. FEDEX GROUND – Sacramento, Fresno, Stockton CA

Dock Manager, 1997 to 2013

Slashed employee turnover rates by 35% within the first year through revitalizing and implementing an employee engaged safety and recognition program. Decreased losses for region by 70% in two years through establishing a record-setting team of security specialists to control loss margins. Key Contributions:

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Jennifer Jacques Page 2

Established cross-functional teams of high-performing individuals and minimized errors through instituting an impactful performance management system.

Earned positive feedback and recognition from senior management for delivering outstanding results: secured position among top 25 performers within the Northern California Region.

Achieved $20K monthly savings in loss and damages through collaborating with customers and conducting investigation of stealing incidents.

Organized weekly conference calls with LP team in the Southern California Region, identified bottlenecks, and devised effective solutions to decrease overall cost for loss and damages by 28% within one year. EDUCATION

Bachelor of Arts/HR Management (GPA: 3.65)

Belford University - Online

TECHNICAL SKILLS

Microsoft Office Suite, SAP, AOD, peoplesoft, Bullhorn, WAND, AS400, Citrix, Outlook, Keynote, Powerpoint

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