Service Representative Customer

Tahiry Wilhelm

Windermere - Florida Ph. 954-***-**** ***********@*****.***

Professional Summary

High-achieving Regional Sales and Operation Managers specialized in Steel products. Offering 10 years of experience and a demonstrated record of accomplishment in increasing revenue in a 11% in the

The first Year by increasing customer numbers and maximizing profits. Excellent skills in strategic negotiation.

Multi-faceted promoting a background moving up through the ranks by applying tried and true selling techniques. Capable mentor showcasing a career spent coaching employees and producing top-performing team members.

Successful in partnering with end-users, project Managers, General Contractor and architect team to address product. Computer Savvy and organized.

Skills

SAP Business One - (Hanna)

Knowledge in Micro Soft Office, ACAD design software

Result oriented - Self-directed

Strong interpersonal skills

Profit and loss understanding

Goal setting

Territory management

Operations

Presentation ability

Team oversight

Database management

Staff coordination

Product demonstrations

Recruiting and Hiring

Construction (Steel) segment experience

Sales initiatives and techniques

Product expertise

Business development and planning

Account development

Managing quotes

Bilingual (Spanish-English)

Work History

Regional Sales Manager, 06/2017 to 03/2021

MIAMI METAL ROOFING, LLC – Miami Gardens, FL

Devise and Implement a Consistently repeatable forecast and reporting profit increase in 11% by order in our products Traceability

Collaborate with administration, finance and legal department to solve customer contract issues

Spearheaded major project implementing SAP process from Buying to Sales going to all the process including all the process in between Such are production, Material Trace ability, Marketing

Create sales with internal sales compliance process for making monetary payments and or rewards to customer

Analyze and determination of target profit by segment, create and segment the market as well in order to accomplish sales/profit increase

Served as the leader of the organizational development program steering committee; organized products and skills training and provided expert input in development of an action plan to address employee concerns

Accomplish requirements to obtain Steel Deck Institute certification

Determinate production process and information flow to optimize cost and accurate production process, delivery and material reception

Administrator, 04/2015 to 08/2016

LICAS TRANSPORT INC / DUMOCA LOGISTIC CORP / TRANSEVOLUTION LOGISTICS CORP – Avetura, Florida

Managed agendas and calendars, boosting productivity and improving organizational initiatives

Successfully juggled multiple projects simultaneously to aid executive leaders

Utilized proven problem-solving methods in accordance to company policy to enhance client satisfaction

Prepared daily Sales and Load reports to assist business leaders with key decision making and strategic operational planning

Reduced record keeping errors by efficiently and precisely handling all financial transactions, journal entries and accounts payable and receivable activities

Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office

Developed revisions to Load and Logistic systems and procedures by evaluating operational practices and identifying improvement opportunities

Confirmed accurate completion of forms and reports for admission, transfer and/or discharge of each Driver / Unit

Made decisions affecting daily operations such as overseeing purchasing and inventory management

Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies

Customer Service Representative, 01/2014 to 04/2015

CONTINENTAL SERVICES AND CARRIER, Inc – Miami, FL

Www.contiserca.com

Customer Services

Administration Department Support

Regional Sales Account Manager, 03/2000 to 10/2011 (Co-Owner)

MANUFACTURAS ADRIGAL, C.A. – Guacara, Carabobo (Venezuela)

Steel Roller – Reseller - www.tanquesaustralianos.com

Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions

Quote prices, listed terms and included Technical information in customer estimates

Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities

Set up appointments with potential and current customers to discuss new products and services

Supported customers continuously from sales process to product set-up and use

Achieved sales goals of $ 1.5 Million and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships

Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results

Annalist National Sales and Production Coordinator, 01/1992 to 01/1999

LAMIGAL, C.A. – Valencia, Carabobo (Venezuela)

Realigned production schedules to factor in changing conditions such as materials shortages and changing designs

Created timetables and production commitments using data from sales forecasts

Requisitioned materials to restock inventory and obtain goods for Steel Deck and Metal Sheets production

Created production schedules to forecast inventory for future supply and demand fluctuations and prevented material shortages and production downtime

Gauged production progress to inform leaders of performance concerns

Successfully identified discrepancies and recommended changes to inventory

Worked with Sales supervisors and team members to understand supply needs and bring levels within desired tolerances

Education

M.D.: Engineering (Pre-Engineering), 02/2012

Universidad De Carabobo - Venezuela

Accomplishments

Handle customers and situations effectively by identifying need and quickly gaining trust

Approaching complex situations and resolving problems to maximize results

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