Operator Guest Experience

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Fast paced telephones, message taking, redirection of calls to appropriate colleagues

Announcements via overhead for code blues etc.

Empathetic guest phone consults

Regular communication with doctors and nurses

Suncadia Resort

Guest Relations Operator

Cle Elum, Washington

February 2022- Present

Ensure and assist guests with everyday needs during their stay

Inform guests on resort activities

Handle management overflow

Follow up and follow through with guests for feedback

EDUCATION

High School Diploma.

‘Some college

Skills

Capable of working in a diversified environment with positive results.

Recognize and meet the needs of day to day tasks at hand

Empathetic for guests needs

Great team player

Trustworthy

Exceeds guest experience and expectations

Problem solving

Great computer skills

65 wpm

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