Customer Service Associate

Sandeep Parihar

NL-*, Bldg.no.-**, Room no. –A*, Sector- 1 Nerul, Navi. Mumbai-400703

Email: *************@*****.***

Mobile no- 970-***-****

Date of Birth- 16th April 1985

CAREER OBJECTIVE:

To be a through professional in the field of retail sales and perform with excellence in all facets of my career.

Company Name- Future Groups KB’s FairPrice

March 2011- Till Date

Job Profile: Team Leader

Administration: Ensure all the reports and MIS is updated well in time and with high accuracy.

• Managing stocks: Ensure the In stock standards meet the company norms to reinforce Company Brand in Consumer minds, following the replenishment processes.

• Store Promotions: Responsible for store promotion activities through effective execution of store promotion plans.

• Minimize shrinkage through coaching the team for billing accuracy, stock accuracy, making the associates vigilant about potential shoplifting cases.etc.

• Store Hygiene: Ensure the store and store vicinity is neat and clean the entire time Reflecting/reinforcing brand image. Ensure the associates follow the hygiene standards.

• Great Customer Service: Ensure the customer service standards are delivered all the time through driving the customer service culture amongst the team, providing coaching sessions for Staff

• Leadership: Motivate, develop and build teams inculcating co. values and culture.

ABRL (more. for you)

3 year

Job Profile: Customer Service Associate

• Interacting with customers at the first opportunity and taking timely actions according to the feedback.

• Responsible for overseeing the entire store operations.

Handled sales tracking and reporting, inventory control, and employee payroll.

Ensured excellence in customer service and resolved all problems at the store level.

Managed shop activities in areas of sales, customer service, cashiering, and store maintenance.

Managed cashiering activities in areas of purchasing, returns, and exchanges, and enforced store policies.

Receiving goods, Making Goods Receipt Note, Requisition Printing, Making Debit Note, Petty Cash Entry.

EDUCATIONAL QUALIFICATION:

B.A : Graduate from Mumbai University.

COMPUTER PROFICIENCY:

Basic computer course done.

MS CIT- Computing (Done Excel, MS Office, etc)

English Typing 30. W.P.M

GENERAL:

Marital Status: Single

Languages known: Marathi, English, & Hindi.

Date

Place

Sandeep Parihar

Contact this candidate