Customer Service Operations Coordinator
Resume:
MAVIS GYAN DANSO
**************@*****.***
Houston TX
WORK EXPERIENCE
Memorial Hermann
Nurse assistant
February 2021- current
● Directed patients to complete understanding of their physiological disorders.
● Mobilized the ability to observe privacy/HIPPA regulations.
● Inspired empathetic care and compassion among staff and patients.
● Fielded and recorded patient information with accuracy.
● Implemented initiatives to reduce potentially incorrect medicine administration .
● Maintained compassion and positive relations with patients
● Introduce the Beyond Bingo activity program
Whataburger
Shift supervisor
October 2017- March 2019
● Processed paperwork for HR or upper management as required
● Responded quickly and practically to emergencies, crises,or unexpected problems during the shift
● Supervised store team and effectively communicated between store management and teams to provide exceptional customer service
● Scheduled employee hours and shifts
● Oversaw opening and closing of store
Memorial Hermann( Sodexo)
Food service
October 2018- February 2021
● Greeting and seating customers
● Making menu item recommendations
● Communicating any food allergy or special nutrition needs to kitchen staff
● Taking food and beverage orders and accurately entering them into the ordering system
● Providing attentive service to diners like refilling drinks as needed and checking their needs during meals
● Promptly addressing any customer service issues and referring to management if and when necessary
● Performing some cleaning duties,such as the service station, around the kitchen and in the dining area.
Bolad Healthcare
Hospital Sitter
September 2018- February 2019
● Supervising patients in my care without distraction
● Alerting nurses when patients need help or intervention
● Providing emotional support and companionship to patients
● Monitoring vital signs and detecting changes in the condition of patients
● Refraining from performing medical procedures or any unauthorized actions Asanteman operations center
Recruiting coordinator
January 2016 - June 2016
● Respond timely to internal and applicant situations, and applicant requests as required
● Recruit and perform talent acquisition activities such as resume and phone screens,candidate interviews,recommend final selection of applicants and closed qualified candidates
● Strong understanding of staffing principles, laws,and procedures and a solid working knowledge of recruitment programs.
● Consult with leaders, hiring managers and HR team on position descriptions,requisition creation compensation and sourcing strategies. Emergent testing
Health operations coordinator
November 2020- February 2021
● Facilitating cross-channel feedback from customers and employees to management and executive teams
● Working with team leaders, managers and department heads to learn departmental needs and goals
● Ensuring that all activities conform to local, federal industry and company standards
● Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvement could be made
● Identifying and resolving any problem in the production process
● Delivering reports to department heads, management teams and boards of directors to provide insight into the overall efficiency of the organization
● Collaborating with management and executives to set departmental and organization-wide goals.
SKILLS
● Leadership experience
● Good team builder
● Communication abilities
● Computer skills
● Problem solving abilities
● Observation and charting
● Patient care procedure
● Quality focus
● Report generation
● Customer service / engagement
Education
● High school Diploma ( Ghana)
● Ace training institute ( Houston)
● Certified volunteer ( Ghana)
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