Service Representative Customer

SUMMARY

SKILLS

EXPERIENCE

IH IAWRENCE HENSON

************@*****.*** / H: 347-***-****

*** ******** **, *** ****, Richmond, VA 23224

Motivated and hard working professional with over twenty years of work experience in aircraft and Service industry. Excellent communication and problem-solving skills. Air Ramp Supervisor has maintained perfect attendance over the course of time serviced in work force and works well under pressure. Customer service-oriented

Shipping and receiving

Employee development and management

Results-oriented

Multi-tasker

Aircraft Repositioning

Fueling

Safety-conscious

Flexible schedule

Safe driver

Air Ramp Supervisor / Richmond Jet Center/ Arrow Industry - Richmond, VA 12/2014 - Current Oversaw and managed loading, unloading and security of aircraft cargo. Collaborated with representatives from different departments and external vendors to achieve smooth and consistent aircraft resets.

Trained, coached and directed a 40-person team of ramp agents. Monitored team performance and developed improvement plans. Kept team working efficiently and in compliance with airline, facility and safety policies. Forecasted manpower requirements based on daily workload and company targets. Repositioned and fueled Military Air craft, helicopters, and commercial jets.(Bell Boeing V22 Osprey, Boeing Chinook-47, C-130, C-17, Blackhawks, Scorpions, Apaches, F-15, F-18, Bell 407, Bell 427, Bell 206, Sikorsky) Repositioned and fueled private Jets. (N41TF-LEAR 45, N476BJ-BEECHJET, N490DC-CIT2, N548KK-B-JET, N256AH-LEAR 40, N59PW-PHENOM, N282DR-SOVEREIGN-CIT 680, N824DH-CHALLENGER, N239SR- LEAR40, N500LR-CHALLENGER, N189PP-LEAR45, N141DR-BEECHJET, N45KX-LEAR45, N359CB- KING-AIR350, N536JP-HAWKER 900XP, N789AH-CARAVAN, N884HJ-SOVEREIGN-CIT680, N47WK-BARON, N16BK-BARON, N866CA-LEAR 45

Aircraft Iine Service Technician / Westchester County Airlines - White Plains, NY 01/2013 - 11/2014 Provided onsite training.

Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.

Performed repairs and maintenance on VAV's and electrical equipment. Oiled and cleaned machines and added coolant to machine reservoirs. Kept company aircraft and support equipment working safely and according to performance requirements. Refueled, serviced and directed movements of different aircraft. Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems. EDUCATION AND TRAINING

ACCOMPLISHMENTS

Aircraft Customer Service Representative / Westchester County Airport - White Plains, NY 05/1999 - 05/2008 Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.

Followed company regulations and rules promoting a safe environment for both travelers and employees. Greeted all guests in a courteous and professional manner. Checked, handled, assembled, and removed furnishings in the passenger cabin to make sure that such areas were thoroughly cleaned and all debris had been removed. Hired and mentored all new employees while also demonstrating the best methods for servicing clients and guests.

Completed accurate audits of aircraft following cleaning and sanitization procedures. Loaded and unloaded aircraft cargo, including baggage and freight, in addition to assisting crew members and travelers with items.

Aircraft Customer Service Representative / United Airlines - Queens, NY 12/1999 - 07/2000 Held employees responsible for fulfilling required duties and tasks during designated shifts. Inspected the interior of the aircraft prior to, during, and after flights to ensure that emergency equipment was properly stowed.

Greeted all guests in a courteous and professional manner. Met all airline and federal aviation regulations, ensuring that passengers were kept safe at all times. Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques. Hired and mentored all new employees while also demonstrating the best methods for servicing clients and guests.

Loaded and unloaded aircraft cargo, including baggage and freight, in addition to assisting crew members and travelers with items.

Gorten High School - Yonkers, NY 1987

High School Diploma

Westchester Community College - Valhalla, NY

Associate of Arts: Culinary Arts

Engaged in Association with the President of The United States Repositioned and fueled Jet for the President of The United States

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