Data Entry Customer Service

Dionyious Thomas

**** ******* ***** ****, ***********, FL 32303 850-***-**** *********.******@*****.***

OBJECTIVE

Dedicated and hardworking professional with exceptional customer service skills and extensive knowledge in multiple areas including public health, patient care, phlebotomy, blood processing and human resources. It is my goal to apply my vast knowledge and experience in a facility where growth and opportunities are constantly offered.

EDUCATION

Florida Agricultural & Mechanical University, Bachelor of Science: Biology, Minor in Chemistry SUM 2016

CERTIFICATIONS

Phlebotomy 2010 – Current CNA 2009 – Current CPR 2009 – Current Commercial Driver’s License 2018- Current

SKILLS

Data analysis

Customer Service

Communication skills

Problem Solving

Adaptability

Strong Work Ethic

Time Management

Handles Pressure Well

Leadership

Critical Thinker

WORK EXPERIENCE

Phlebotomist tech/ Administrative Assistant May 2021-Present

DaVita, Tallahassee, FL

Prepare routine specimens and perform ancillary tasks to support testing

Work with a large number of patients varying in age and health status

Collect blood samples from patients

Perform data entry of patient information in an accurate and timely manner

Perform timely uploads and downloads of required service data to ensure the integrity of service systems

Clean and maintain lab equipment

Ensure compliance with laboratory health and safety guidelines

Sterilize equipment and store materials in secure places

Determine chemical and physical properties, compositions, structures, relationships, and reactions of organic and inorganic compounds.

Proficiency with computers and scientific equipment.

Answer phones and greet visitors

Schedule appointments and maintain calendars

Schedule and coordinate staff and other meetings

Collate and distribute mail

Prepare communications, such as memos, emails, invoices, reports and other correspondence

Write and edit documents from letters to reports and instructional documents

Create and maintain filing systems, both electronic and physical

Manage accounts and perform bookkeeping

Donor Services Team Leader April 2017- May 2021

OneBlood, Inc, Tallahassee, FL

Liaison between local hospitals and clinics, obtaining permission to/and coordinate blood transfers

Practice proper patient identification

Update and maintain electronic health records

Data collection and Analysis

Provide weekly reports and presentations on all updates and upcoming objectives

Identify, develop and implement Standard Operating Procedures (SOPs)

Formulate policies and procedures

Propose solutions to multiple complex problems daily

Use and Maintains knowledge of current benefits of all public and private health systems

Work with a large number of patient’s varying in age and health status

Professional, friendly, courteous and sympathetic when it comes to working with patients

Practice infection control standards at all times when working with patients and equipment

Phlebotomist / Certified Nursing Assistant August 2012 – April 2017

Hopewell In-Home Senior Care, Tallahassee FL

Collect blood samples from patients

Practice proper patient identification, especially when working on hospital floors

Label vials with patient names and dates

Decipher the best method for drawing blood depending on the specific patient

Transport all specimen samples to a nearby laboratory

Centrifuge blood samples

Work with a large number of patients varying in age and health status

Professional, friendly, courteous and sympathetic when it comes to working with patients

Practice infection control standards at all times when working with patients and equipment

Provides patients with necessary care that vital to the improvement of their health

Perform daily vitals and examinations of all patients under my care

Lead Server August 2012 – April 2017

Klassic Katering, Tallahassee FL

Provided recommendations and understanding customer needs in order to serve their best interest

Collected orders, processed through computer to deliver it on time and demonstrated teamwork

Customer Service

As a team leader, trained new service employees was one my best professional accomplishment

Being senior server, aided staff with daily procedures and led pre-shift group meetings.

Execute defining service to VIP guests and critics in formal settings.

Provide excellent and detailed cleanliness and maintenance.

Oversaw food sanitation and quality control of food products.

Trained, motivated, supervised and evaluated employees

Developed training materials used on an everyday basis.

Phlebotomist / Certified Nursing Assistant October 2009 –August 2012

Palm Gardens of Vero Beach, Vero Beach FL

Collect blood samples from patients

Practice proper patient identification, especially when working on hospital floors

Label vials with patient names and dates

Decipher the best method for drawing blood depending on the specific patient

Transport all specimen samples to a nearby laboratory

Centrifuge blood samples

Work with a large number of patients varying in age and health status

Professional, friendly, courteous and sympathetic when it comes to working with patients

Practice infection control standards at all times when working with patients and equipment

Provides patients with necessary care that vital to the improvement of their health

Perform daily vitals and examinations of all patients under my care

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