Customer Support Service
Resume:
Leslie M. Allen
shreveport, LA 71106
**********@*********.***
Surmiary
Attentive Teller with 10 years of experience in customer support, needs assessment and service
referrals. Personable communicator talented in building rapport with customers and upselling bank.
products and services. Careful to maintain client confidentiality and bank security standards.
Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on
balancing customer needs with bank security requirements and sales targets. Knowledgeable
about regulatory requirements and protection protocols.
Skills
Cash dispenser operation, safe and vault operation, excellent communication skills, strong.
sense of Banking Ethics, asset management, money management, money handling, strong work
ethic, reliable, practiced knowledge of banks security systems, friendly, exceptional customer
service, energetic, and approachable.
Experience
Apr-2010 - PRESENT
Fiserv Inc., Shreveport LA - Customer Service Cashier
e Handled customer complaints and concerns promptly, escalating complex issues to direct
supervisor for quick resolution.
Counted tills at beginning of shift with start money and balanced and reconciled register,
reflecting financial discrepancies, refunds and account deferrals.
Processed Cash, EFT, Cashier Checks and Money Order payments in electronic computer
systems
Greeted customers promptly and responded to questions.
Maintained the work area and kept the cash drawer organized,
Counted and balanced cashier drawers.
Built and maintained productive relationships with employees.
Trained and mentored new cashiers to maximize performance with skills, efficient and
knowledgeable team members.
Resolved issues with cash registers, card scanners and printers.
Contact this candidate