Customer Service Warehouse Supervisor

Rory D. Whitney

***** **** ***** ***** ********, MD 20772 301-***-**** *******.**@*****.***

Key Accomplishments Extensive experience in the appliance parts and Heating & Air Conditioning industry. Proficient at managing responsibilities in a fast paced, high volume atmosphere. Analytical and detailed oriented with a proven record for producing quality work within strict timelines. Demonstrates excellent communication, organizational and time management skills. Diplomatic and tactful with professionals and non-professionals at all levels. Professional Experience TRIBLE’S, INC. – UPPER MARLBORO, MD

Warehouse Supervisor, 2008 TO PRESENT

Serves as a Warehouse Supervisor to 25 employees and function as a senior employee, directing the work of lower level personnel who are required to perform a full range of mail and file processing tasks reflective to reading, routing, and control of mailroom materials. Also communicates to the team the assignments, projects, milestones and deadlines and timeframes for completion.

Attends meetings to discuss solutions to procedural and operational issues.

Assigns special projects and outlines overall organizational objectives, limitations, and deadlines for completion.

Maintain clear and open communication upward, downward, and laterally.

Plan, organize and distribute the work equally among the assigned personnel.

Perform independent reviews and makes recommendations based on well-established inventory management philosophies.

Responsible for answering a wide variety of time and attendance questions and conducting payroll functions for all warehouse staff.

Ensures security measures are in place to safeguard a limited access to system hardware, software and documentation.

Serve as an Ordering Officer to purchase supplies and services and perform various related procurement functions in support of the warehouse.

Responsible for the preparation of project requisitions by ensuring that proper documentation, justification, authorization, and approvals meet local and federal requirements and have complete and correct terminology and suggested sources.

TRIBLE’S, INC. – UPPER MARLBORO, MD

Customer Service Representative, 2006 TO 2008

Utilized various systems and tools to capture, track and respond to telephone, email, and web-based inquiries from a wide variety of customers. Possessed strong sales knowledge and training ability to drive retail store to optimum sales and service capacity. Handled the daily operations and management of the warehouse. Dealt with customer service issues, prevented theft, and handled advertising and promotions of the warehouse.

Initiated or recommended corrective actions for quality issues and negative customer satisfaction survey feedback.

Monitored actions with other organizational elements to ensure corrective actions were promptly taken.

Developed charts, briefings, and reports for submission to management and other organizations.

Ordered merchandise and stock as needed.

Received and resolved customer complaints on both work requests and service orders.

Maintained customer inquiry and complaint logs.

Rory D. Whitney

10705 Waco Drive Upper Marlboro, MD 20772 301-***-**** *******.**@*****.*** Page 2

TRIBLE’S, INC. – UPPER MARLBORO, MD

Track Lead/Assistant Supervisor, 2005 to 2006

Assisted the supervisor in executing warehouse operations during scheduled shifts to include paperwork. As a track lead, organized employees, and delegated tasks by providing legendary customer service. Also filled in for any absent employee by taken on their assigned duties for the day.

Ensured personnel provided excellent customer service and built strong relationships with customer base.

Created a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to individuals to ensure operational excellence.

Helped to grow the customer base through marketing events, promotions, and customer field contact as well as trained the staff in all of the daily warehouse activities.

Made sure all warehouse orders were pulled and sorted for pullers.

Served as a team leader responsible for assigning work based on priorities jointly established by the supervisor.

Provided respectful and encouraging coaching as needed and provided feedback to the supervisor. TRIBLE’S, INC. – UPPER MARLBORO, MD

UPS / FedEx Shipper, 2002 to 2005

Worked within a central mailroom and performed a full range of mail and file processing tasks. Processed and distributed incoming packages to employees in a corporate setting and logged incoming and outgoing packages and mail into an internal system as required. Assisted with the day-to-day operations, ensuring proper disposition of official mail and distribution of items.

Packaged items, ensured proper labeling and arranged pickup from the post office, UPS, FedEx, or other carriers.

Performed various tasks in order to fulfill all of the demands of the mailroom.

Sorted outgoing packages by using an automated system to sort and track its delivery.

Maintained an adequate supply of shipping materials, such as boxes, tape, and labels.

Arranged with various mail carriers for pick up times.

Stocked and shipped customer orders while adhering to all safety procedures.

Sacked, bundled, and wrapped outgoing materials; processed registered, certified, express, and insured material.

Inspected and monitored mail contents prior to dispatch to ensure it related to the conduct of official warehouse business.

REFERENCES AVAILABLE UPON REQUEST

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