Customer Service District Manager

Angela Grubbs Dotson

**** ****** ***** ****** ****, NC 27052

Phone: 336-***-****

E-mail: ******.********@*****.***

Objective

Highly-motivated, reliable, and enthusiastic leader with excellent organizational, analytical, and problem solving skills, combined with natural ability to identify and capitalize upon opportunities to maximize sales and optimize company benefits.

Experience

District Manager

Circle k/ Kangaroo Express

Winston-Salem, North Carolina

(March 2007 –Present)

Oversee the operations of a group of retail units in an assigned geographic area. Create district implementation plans to support execution of regional and company initiatives and objectives. Motivate

And develop the store manager’s team within the district to deliver outstanding customer service. In a “Fast, Clean and Friendly” environment while growing revenues.

Division Awards

Best Total Combined Loss at 1.31% in Division making the division profitable

Best Mystery Shop Scores 98.17% In house inspection throughout the region.

Turnover – Market was at 300% decreased turnover to 85%.

Ambassador Club Trip Winner all expenses paid to the Virgin Islands- Based on achieving budgets, Mystery Shop Scores, Turnover, and Total contribution throughout the division.

Exprezit Convenience Stores

District Manager

Winston- Salem, North Carolina

Feb 2003- March 2007

Exprezit Convenience Stores

Store Manager

Winston-Salem NC

Feb 1999 – Feb 2003

Management

Responsible for store operations, financial metrics, performance results, asset protection, profit gains, revenue comps and cleanliness.

Recruited interviewed and selected top talent for my store and the district. Performed in orientation class for all new hires in the district and personally trained all new hired Store Managers

Education

Reynolds High School

Forsyth Tech

Business Management

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