Computer Technician Support Specialist
Resume:
DENNIS R
AKINS
*****.******@*****.***
W, APT 825, Marietta, GA 30
064
S K I L L S
Hardware installation
Computer troubleshooting
Settings configuration
Multi-line telephone set up
Calibrate equipment
Install software
Replace hardware
Workstation testing
Interpret technical
schematics
Research
P R O F E S S I O N A L S UMMARY
Proficient Computer Technician skilled in building, testing and repairing PCs and laptops. Knowledgeable about hardware and software and focused on maximizing performance with reliable and secure systems. Effective at troubleshooting and repairing workstations and network connections.
E X P E R I E N C E
C O M P U T E R T E C H N I C I A N
Aroogas Grille and Bar (Part Time)
Plainfield, NJ
March 2020 August 2022
Checked PCs and laptops to troubleshoot, trace and resolve customer issues.
Trained users in proper use and care of computers to reduce and eliminate potentially damaging errors.
Set up computers, installed hardware and configured settings for customers.
Verified hardware and software of new office employee workstations.
Removed viruses and unwanted software from desktop operating systems using logical and systematic processes.
I N F O R M A T I O N S Y S T E M S A D M I N I S T R A T O R CVS Health
Moonsocket, Information Security Administrator
April 2022 July 2022
Defined and implemented overall IT objectives, strategies, performance measures and service-level agreements in collaboration with other IT personnel.
Determined hardware and system software needs and
maintained appropriate equipment inventory.
Evaluated LAN, WAN, internet, intranet and data communication systems to identify inefficiencies and potential performance enhancements.
Analyzed equipment performance records to identify weaknesses and determine which components required replacement. Diagnosed, troubleshot and resolved hardware, software, or other network and system problems.
C O N T R A C T A D M I N I S T R A T O R
Foley Caterpillar
Piscataway, NJ
September 2017 April 2020
Developed content and oversaw procurement process for requests for information, requests for proposals and agreements. Trained staff on contract administration, compliance and techniques for resolving daily operations issues.
A C C OMPLISHMENT
S
1.Google IT Support Specialist
Certification
2. Technical Support
Fundamentals Certification
3. Bits and Bytes Certification
4. Operating Systems
Certification
5. System Administration and
Infrastructure Certification
6. IT Security Defense
Certification
Followed prospective contracts through review process and coordinated actions for breach of contract or compliance situations.
Negotiated terms, scope of services and budget for contracts, resulting in effective use of resources.
Recommended contract renewals, extensions, amendments and modifications to decision-makers.
E D U C A T I O N
D E S I G N A T I O N C E R T I F I C A T I O N : M U S I C Union County College
Plainfield, NJ
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