It Administrator Customer Service

KHURRAM KHAN

E: **********@*****.***

P: 469-***-****

A: Plano, Texas USA 75075

PROFESSIONAL SUMMARY

Started IT Journey from 1998 as Web Developer,

Completed MCSE in 2002, Completed CCNP in 2004,

Certified on VMware in 2006, Completed various projects on MS windows and Exchange server Migration, Good

experience on Storages (EMC, Dell, HP, NetApp),

Configure servers Hardware and Virtualization EMC

storage with Vplex.

WORK HISTORY

Cardiac center of Texas – System and Storage

Administrator (Contract Employee)

Mckinney TX USA • 04/2022 – till now

• Working as System & Storage Administrator.

• Maintaining Servers and Storages.

• Creating new users in AD and creating their email boxes.

• Responsible for all devices critical updates.

• Maintaining the database of all patients reports and records in AthenaOne Application.

• Responsible for patch management for application and windows servers.

• Managing Exchange server and users’ mailboxes.

• Troubleshoot and fix all issues in application servers and network devices.

• Troubleshoot and fix all end users connectivity and authentication issues.

• Maintain the SAN (EMC VNX) box and updates all

firmware.

• Creating new LUNs and mount in the server.

• Assigning storage space for end user.

• Installation and configuration of any IT device in the network.

SKILLS

Storage Administration (EMC, NetApp, HP,

IBM, Fujitsu-Siemens)

Storage Installation

Storage Virtualization

Servers Installation and Configuration (HP,

IBM, Dell, Cisco UCS)

Virtualization (VMWare & Hyper-V)

Certified MCSE

IT Project Management

System & Storage Technical Presales

Certified CCNA & CCNP

MS Exchange server Migration

MS SQL Server Migration

Redhat

SUN Solaris

EDUCATION

Sind University

Karachi • 09/2005

Master: Business Administration, IT

Administration

Bahaudin Zikria University

Multan • 02/2002

BSc: Computer Sciences, Double Computer

Sciences

CERTIFICATIONS

PMP (Project Management Professional)

EMC Storage & Storage Virtualization

EMC Networker Backup & Recovery

SMAAN INC – IT Administrator

Dallas TX USA • 10/2021 - 04/2022

• Working as IT Administrator.

• Maintaining Servers and Storage.

• Maintaining website and updating the contents of website time by time.

• Publishing their database online every day.

• Creating new users in AD and creating their email boxes.

• Responsible for all devices critical updates.

• Troubleshoot and fix all issues in servers and network devices.

• Troubleshoot and fix all end users issues.

• Maintain the NAS box and updates all firmware.

• Creating new LUN and mount in the server.

• Assigning storage space for end user.

• Purchasing all computers and laptops.

Virtualization (VMWare & Hyper-V)

Cisco UCS Servers

HP certified Professional for Servers and

Storages

IBM certified System X specialists

IBM Certified Storage Expert

NetApp Storage (SAN, NAS)

SUN Server Certified High-End Servers

Fujitsu Prime Power SUN Server Certified

High End Servers

Microsoft Certified System Engineer

HP Certified Servers and Storage Presales

Consultant

IBM Certified Presale Consultant

EMC Storage Certified Presale Consultant

Altiris

S8 Business – IT Administrator

Fort worth TX USA • 04/2019 - 09/2021

• Working as IT Administrator.

• Maintaining IT infrastructure includes desktop PCs and network devices.

• Responsible for all devices critical updates.

• Troubleshoot and fix all issues in servers and network devices.

• Troubleshoot and fix all end users issues.

• Responsible for network connectivity between all the devices in Office (Routers, Switches, Servers, Desktop, laptops, and printers)

• Update the website periodically.

• Maintain the NAS box and updates all firmware.

• Creating new LUN and mount in the server.

• Assigning storage space for end user.

• Responsible for all DC and AD tasks. Making GPO policies. Road & Transport Authority, RTA - Storage Consultant Dubai, UAE • 08/2014 - 09/2016

• Working as System and Storage specialist

• I joined Salik before RTA's IT revamp project

• The project is to revamp the IT infrastructure and preparation of DR site

• The project completed in 6 months with my key roles involvement in the project.

• Manage the project from Beginning.

• Lead the strategy and implementation all infrastructure including data center.

• Dealing with Vendors for any kind of procurement

• Drive infrastructure project priorities with business owners, business partners, internal/external project team members, IT application and development teams, and outside consultants

• Delivers the architecture, design and implementation of the servers and network infrastructure to provide low latency, high-performance systems

• Installed and configured Cisco UCS Server with configuring FI's in HA mode

• Install and configure Hyper-V Machines

• Installed and configure EMC Solution DR Solution with VNX Storage (Over 400TB each site), Vplex, and EMC Recover Point in Primary and DR Sites

• Plan and configure the critical servers with 4 node cluster 2 nodes each site

• Install and Configured Data Domain and Tape library with Networker backup Solution Du - Telecommunication - Telecom Project Coordinator - Project Manager Dubai • 08/2012 - 08/2014

• Manage the project from Beginning.

• Dealing with Vendors for any kind of procurement.

• Lead the team for delivering the tasks on time.

• Lead the strategy and implementation all infrastructure including data center

• Coordinate with stakeholders.

• Delivers the architecture, design and implementation of the servers and network infrastructure to provide low latency, high-performance systems.

• Drive infrastructure project priorities with business owners, business partners, internal/external project team members, IT application and development teams, and outside consultants.

• Provide leadership and coaching; support formal and informal training and certification in alignment with team member and company goals.

Technical Responsibilities

• Define & maintain all implementation processes, manage implementation lifecycle; coordinate documentation when needed

• Troubleshoot technical issues when the need arises, and escalating appropriately as needed.

• Lead the team in DDoS project to upgrade DDoS solution (GenieATM and Eudemon) in Du network.

• Working with Compliance and Risk Management team to verify and implement security procedures.

• Identify necessary resources and assign individual responsibilities.

• Communicate with senior stakeholders, influence decision-making for project and business benefit.

• Communicating with vendors and suppliers through proper communication channels to increase efficiencies, reduced costs and better customer service.

• To ensure quality service delivery, accelerate problem identification and protect customer experiences.

• Prepare, maintain and submit clear & concise activity/progress reports and time recording/management reports in accordance with published procedures.

• Meeting with other departments to work closely as per the company standards and procedures to achieve the objectives.

• Proposing and planning the solutions for upcoming projects. Working closely with Compliance and Risk department.

• Accountable for delivering projects on time, within budget and to the satisfaction of the customer and sales.

• Meeting with vendors, to discuss and understand complex projects and DR projects. Etisalat - Telecommunication - Infrastructure Manger - Solution Architect Dubai, UAE • 05/2011 - 08/2012

• Delivers the architecture, design and implementation of the servers and network infrastructure to provide low latency, high-performance systems

• Drive infrastructure project priorities with business owners, business partners, internal/external project team members, IT application and development teams, and outside consultants

• Create and execute project work plans and revise as appropriate

• Managing Microsoft Products (SCCM, SCOM, DPM, and Windows 2008 Virtualization)

• Installation and configuration of VMware ESXi servers and configure virtual machines and switches

• Responsible to categorize the requirements into a project plan detailing schedules, controls, resources, costs and daily tasks

• Meeting with different departments (IT operations, Backup and Storage) to work closely as per the company standards and procedures

• Accountable for delivering projects on time, within budget and to the satisfaction of the customer and sales

• Proposing and planning the solutions for upcoming projects

• Working closely with Compliance and Risk department

• Identify necessary resources and assign individual responsibilities. Emircom / Telelogix - NOC Manger / Solution Manager Dubai, UAE • 09/2004 - 05/2011

Worked as a Product manager of Microsoft Products (SCCM, SCOM, DPM, and Windows 2008 Virtualization). Proactively manage risks and creating plans to avoid project delays. Communicating with vendors and suppliers through proper communication channels to increase efficiencies, reduced costs and better customer service. Pre-Sale Consultant for systems and storage. My responsibilities to prepare complete solutions after getting customer requirements. Arranging meeting and presentations to the customers. Pre-sales Engineer for Solaris Servers, IBM, FSC & HP blade and Rack Servers. Pre-sales for EMC, HP, IBM Storages. VMWARE virtualization presale and post-sale. I was leading from Emircom with Fujitsu DDC seminars in UAE and KSA. NetApp Filer SAN and NAS box configuration. FAS270C, FAS-3020HA and FAS3050HA. Also with NetApp software's like SNAP Mirror and SNAP restore and many others software's. Installation, configuration & troubleshooting of Exchange 2003/2000 & Exchange 5.5 server. Installation and troubleshooting of hardware and software. Installation, configuration & troubleshooting of Windows 2000 server, Windows NT server, Novell Servers

ACCOMPLISHMENTS

Storage and Virtualization - Roads and Transport Authority (RTA) 08/2014 - 09/2016 Installed and configured Cisco UCS Server with configuring FI's in HA mode. Installed and configure EMC Solution DR Solution with VNX Storage (Over 400TB each site), Vplex, and EMC Recover Point in Primary and DR Sites. Configured UCS Servers with Hyper-V and VMWare virtual machines for high availability of web servers and database servers. DU SMC Revamp project (2012) 08/2012 - 08/2014

DU SMC department has over 40 SOC monitoring application servers. The applications are installed on physical servers. The scope of project is to move the physical servers into virtual with VMWare ESXi servers. Being a part of a Delivery Team, working very closely with technical team to get the task closed on time.

ADSIC Project Abu Dhabi (2008) 02/2008 - 06/2008

Designed the solution for ADSIC. I have designed the storage and server's hardware with respective applications like HP-UNIX, HP open view, EMC Networker for backup and many other applications. Preparing the project timeline and presentation to management about the status of Project.

Virtualized Managed Datacenter Mobily – KSA (2006) 06/2006 - 02/2007 I was the team member for the designing, planning and implementation of VMWARE virtualized managed datacenter and hosted services project at Mobily Riyadh – KSA. There are 16 Cisco UCS servers, 60 IBM HS22 Blade servers, EMC Symatrix storage, FCoE converged network and Cisco MDS 9500 switches. vShpare 4 has been installed on the servers via booting from EMC SAN. All network was on FCoE cloud.

Al-Zajeera Sport Channel Qatar (2007) 04/2007 - 08/2007 Implementation and project management for Al-Jazeera sport channel project which contains 6 MS-cluster with 2 MS-Exchange cluster and 4 SQL clusters. There was EMC/FSC storage CX500 and Multi Path software and also DDM software's. There was FSC RX300 servers with brocade fiber switches 4100 and Cisco fiber Ethernet switches 3750. Also I configure the Tape library with VERITAS backup software.

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