Customer Service Project Manager

MICHAEL WERKMEISTER

Business / IT Senior Project Manager **************@*****.*** 954-***-****

**** **** **. **. *****, FL 34772

WORK EXPERIENCE

Project Manager

AllianceRx Walgreens - Prime

September 2015 - current Orlando, FL

Oversaw a team of 4 developers, 3 IT Architects, and 1 product manager

to integrate the new 20-million-dollar Medispan Module iCloud software within our Enterprise-wide software. We were working with 2 outside Software development companies to integrate the Medispan Module system into our company's software.

Procured customer service-based vendors for our Peak Season volume. This project included building out the RFI and the RFP requirements. The enterprise knew what we didn't want in a Customer Service Vendor but wanted to vet out all candidates to ensure we found the right vendors.

Built out a fully functional logistics department for the entire Enterprise. This department tracked and monitored all outgoing packages Initiated all Enterprise reships and aided in the escalated rescues of potential late or missed shipped packages. This process helps mitigate over 2.5million in reships due to spoiled or lost medication packages being delivered to patients.

Led two large-scale projects during the Pandemic. 1. Work from Home for all Customer Serviced and all front-end non-license operational employees. 2. (Safely Back to Work) this project scope was to ensure all back-end operational employees (Pharmacy Fulfillment, Inventory, Packing and Shipping, and warehouse) would be able to return to a safe workplace under all CDC guidelines

Collaborated with 3 developers to implement APIs that enabled analytics to increase reporting speed by 60% for our Workforce Management department that keeps track of all front-end, operational employees.

Collaborated and managed overseas developers to implement the tracker and report system used by our Workforce Management department for all 3000 + frontend users.

CAREER OBJECTIVE

Senior Business / IT project manager with 13+ years of experience owning all stages of the project lifecycle from inception through monitoring and closing to deliver projects that exceed expectations on time and on budget. Seeking a new challenge and greater responsibility as senior IT project manager.

EDUCATION

National School of Technology

Associates of Science- Pharmacy

August 2004 - May 2006

Miami, FL

Broward Fire Academy

Fire Science Degree

January 2006 - February 2009

Davie, FL

SKILLS

Project management software

(Jira, Trello)

Software development life cycle (SDLC)

Documentation

Data analysis

Essential Communication Skills

Time Management Skills

Project Management Organizational Awareness

Problem Solving Skills

Leadership

Agile (Scrum) methodologies Problem-solving

Microsoft Office (Excel, Project & PowerPoint)

Product Manager

Magellan HealthCare

December 2009 - September 2015 Orlando, FL

Implemented a Credit Card Token system for the Billing and Reimbursement Department. This saved the company 300K in Salaries. Also, ensure full security for all customs charges.

Implemented a customer package tracking system software that worked in real-time with our company Enterprise software. This saved 2.5million in yearly reships for the entire enterprise.

Collaborated with a team of 2 project managers to work cross-functionally department with software and marketing teams to align marketing messaging with the project scope.

Met 100% of deadlines and project goals, and as a result, received promotion upon the successful completion of the project

Set and met 100% of all annual goals and deadlines, allocated budget and worked across software, marketing, and executive teams to ensure teams were properly resourced.

Communicated progress and roadblocks to stakeholders, including executive management, and made recommendations to remove roadblocks leading to on-time and on-budget delivery of project

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