Associate Cashier Customer Service

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Catherine Horn

Coxs Creek, KY 40013

502-***-**** ***********@*****.***

Enthusiastic Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customers needs and solutions and training in customer service. Motivated to learn, grow and excel in business.

• Complaint resolution

• Good listening skills

• Professional telephone demeanor

• Service recommendations

• Microsoft Office

• Written and oral communication

• Order Fulfillment

• Creative problem solving

• Recordkeeping strengths

• Customer service

• Keyboarding

SALES DISTRIBUTOR 05/2016 to Current

ItWorks Global - Louisville, KY

Worked with sales leaders in development and implementation of big picture strategies to secure business from competitors.

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Stayed in open communication with existing customers to offer immediate access to new products.

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Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.

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Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.

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• Developed and delivered engaging sales presentations to convey product benefits. Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.

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CAREGIVER 10/2019 to 09/2020

Masonic Homes Of Kentucky - Louisville, KY

Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.

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Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.

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Transported several patients daily via wheelchair to and from rehabilitation and daily activities.

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• Built strong relationships with clients to deliver emotional support and companionship. ASSOCIATE 02/2017 to 09/2020

Panera Bread - Louisville, KY

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

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Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.

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Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.

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Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

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Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

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Used cash registers and credit card machines to cash out customers, handling up to

$[Amount] in cash per event.

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Kept server areas clean and stocked during service hours to increase efficiency while serving tables.

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ASSOCIATE CASHIER 10/2018 to 10/2019

Bussmans Bakery - Louisville, KY

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

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• Assisted customers by answering questions and fulfilling requests.

• Restocked, arranged and organized merchandise in front lanes to drive product sales.

• Educated customers on promotions to enhance sales. Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.

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• Wrapped, boxed and weighed bakery department products. Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.

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SALES CONSULTANT 04/2015 to 05/2016

Mary Kay - Louisville, KY

Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.

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Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

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• Conducted on-site product demonstrations to highlight features, answer customer EDUCATION

questions and redirect concerns toward positive aspects. Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

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Used consultative sales approach to understand customer needs and recommend relevant offerings.

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Referred customers to various services by evaluating needs and providing recommendations.

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Jefferson Community And Technical College - Louisville, KY Associate of Arts Nursing

Galen College of Nursing - Louisville, KY Diploma Nursing

Ahrens Vocational School - Louisville, KY GED

03/2018

Atherton High School - Louisville, KY High School Diploma

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