Post Job Free

Resume

Sign in

Customer Service Representative

Location:
Boca Raton, FL
Posted:
September 17, 2022

Contact this candidate

Resume:

Abigail C. Roche

Boca Raton, FL *****

561-***-****

adsmee@r.postjobfree.com

Skills

Customer service

Team building

Communication

Creative thinking

Organization

Adaptability

Empathetic

Conflict resolution

Detail oriented

Experience Nanny

April 2022-August 2022

● Cared for two children ages 5 and 7 during the end of 2022 school year and 2022 summer break while parents were absent

● Prepared at home learning activities and assisted with summer reading and read stories to increase children’s interest in reading

● Prepared breakfast, lunch and dinner

● Cleaned the home to assist parents and lessen clean up time

● Assisted baths and shower routine nightly

Job Title

July 2021-March 2022

Kindercare LLC

* Experience with infants ages 6 weeks to 6 months and older

* Experience with ages 1-5

* Assisted Lead in creating Developmentally Appropriate activities for children ages 1-5

* Assisted Lead teachers in all classrooms to help support classroom management

* Created relationships with children and families

* Implemented preschool curriculum and learning stations modeled after state standards to advance kindergarten readiness

* Assisted center team to maintain Perfect rating for Health+Licensing inspections

* Assisted children to follow proper hand washing standards for meal times, before/after Nap time, as well as before/after outside and using the restroom.

* Follow licensing cleaning standards when prepping the classroom and center throughout the day.

* Communicated with parents throughout the day, and Used iPads to update parents through the KinderCare App. Imputing meal amounts, Toilet times, as well as pictures of Children engaging in Developmentally appropriate activities, games.

* Assisted children learning to potty train, and communicated with parents to fit the child’s learning style.

* Following the proper Diapering routine with children who are not potty trained, as well as communicating with the child during changing.

* Listened to Parents requests to help care for and support their child

* Assisted parents in weaning toddlers off pacifiers at 1 years old.

* Supported all teachers in creating a welcoming environment in the center for children and families.

Florida Health Clinic

Health/life insurance representative

January 2021-June 2021

* Educated customers on health and life insurance policies to ensure better overall communication

* Received over 500+ phone calls assisting customers to finalize their heath/and or life insurance policies

* followed mandatory Covid 19 protocol list and read all information and types of coverage on life/and or health insurance policies

* collected phone numbers, credit card information, address’ and date of birth information to log into customers profile information

* Praised for the patience and kindness provided to customers to ensure the best service

* assisted main agents finalize health/life insurance policies, made sure the customer was comfortable with the policy they have chosen, and assisted searching for better policies to ensure the customer is satisfied ㅡ

Education Boca Raton High School

August 2016-May 2020.

● High School diploma received May 27, 2020

Awards



Contact this candidate