Customer Service Representative
Resume:
CATHERINE
LEERDAM
CUSTOMER SERVICE
REPRESENTATIVE
*********@*****.***
Houston, Texas 77083
CONTACT
Detail-oriented professional with
excellent communication,
interpersonal and creative thinking
skills. Aiming to leverage my abilities
to successfully fill the vacancy at
your company. Frequently praised
as hardworking by my peers, I can
be relied upon to help your
company achieve its goals.
Results-oriented professional with 5
years of experience in problem-
solving, service and time
management. Aiming to leverage
my abilities to successfully fill any
role at your company.
CAREER OBJECTIVE
Customer Service Representative
Emeralds Models and Talents, Edmonds, Washington
Massage Therapist
Massage envy spa, Seattle, Washington
EXPERIENCE
July 2017 - July 2022
Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
•
Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
•
Addressed customers courteously using suitable methods and
• problem-solving skills.
Responded to telephone inquiries and complaints following standard operating procedures.
•
Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
•
Delivered personalized customer service relating to questions and
• promptly resolved basic problems on customer accounts. August 2012 - August 2017
• Prepared and blended oils and applied blends to clients' skin.
• Applied finger and hand pressure to specific points of body. Treated clients in professional settings and traveled to clients' offices
• and homes.
• Performed general maintenance and repair.
Massaged and kneaded muscles and soft tissues of body to provide treatment for medical conditions, injuries, or wellness maintenance.
•
• Worked with coworkers to complete tasks.
EDUCATION
June 2007
High School Diploma
Federal way highschool, Federal Way, Washington
SKILLS
• Efficient and Detail-Oriented
• Upbeat and Positive Personality
• Calm and Professional Under Pressure
• Courteous with Strong Service Mindset
• Understanding Customer Needs
• Responding to Difficult Customers
• Answering Customer Questions
• Excellent Attention to Detail
• Answering Emails
• Skilled in Microsoft Office
• Customer Service and Assistance
References available upon request
REFERENCES
Contact this candidate