Machine Operator Customer Service

Diana Marmol

*** **** *** *** *** Pembroke Pines, FL 33025 • Phone 786-***-**** • ********@*****.***

Dedicated professional who works well under pressure and is a responsible team player, seeking to provide consistent and high-quality output. Strong desire to expand my knowledge in the administration, operations, production & sales areas of the bio-medical field. References available upon request.

Skills and experience:

Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Computer Proficient- Windows, Word, Excel.

Language-Bilingual in English and Spanish (Speak, read and write)

Professional Experience:

2016-Present, InNeuro Co. Sunrise, FL

Quality Control Inspector

Inspect and approve incoming materials by confirming specifications, conducting visual and measurement tests and rejecting and returning unacceptable materials.

Inspect in-process production by confirming specifications, conducting visual and measurement tests, communicating required adjustments to production supervisor.

Document inspection results by completing reports and logs, summarizes re-work and waste, and inputs data into quality database.

Maintain safe and healthy work environment by following standards and procedures and complying with legal regulations and ensuring FDA compliance.

2014-2015 H & R Block Aventura, FL

Seasonal Operations Support

Responsible for the daily support of tax office management team.

Maintained the general filing system and file all correspondence

Assisted in the planning and preparation of meetings, conferences and conference telephone calls

Maintained an adequate inventory of office supplies

Provide word-processing and secretarial support

Responsible for providing administrative support to the regional office in the areas of customer service, operational reports, and supplies related to the district offices.

2012-2013 Rosel Pharmacy & Home Medical Equipment Hialeah, FL

Pharmacy Representative

Provided feedback to District Managers on market place trends, challenges, programs, response to promotion, and product access. Collaborated with DM to establish goals and implement plans to enhance current skill sets and sales results.

Actively pursued continuous learning and professional development on efficient sales, communication, certifications & product knowledge training.

Delivered accurate and timely follow-up discussions with primary care physicians and office staff. Maintained and build ongoing trust with primary care physicians.

2009-2011, Schering Plough/Merck Miami Lakes, FL

Packaging Machine Operator

Assisted in the manufacturing, production and packaging to provide and ensure accurate cGMP documentation. Managed and implement CAPA for deviations.

Ensured proper recording of all raw materials, and post entries in SAP.

Co-ordinated with warehouse for issue of raw material and receipt.

Prepared & revised SOPs as per plant requirement / schedule. Assisted and enhanced skills of team in this area.

Audited preparation and supported during audits. Wrote SOPs and validation protocols.

2006-2007, Vein Rx Miami, FL

Quality Control Inspector

Inspected incoming/out coming balloon catheters by engineering drawing; Performed microscopic inspections for evaluation of progress of the catheters.

Applied knowledge of controlled production, sampling techniques, testing procedures and statistical analysis. Cut sealed end to specified shape with knife.

Performed microscopic inspections for evaluation of progress of the catheters; recommended full-scale production of batches meeting company and consumer specifications.

1996-2006- Cordis, Johnson & Johnson Miami Lakes, FL

Quality Control Inspector

Inspected incoming/out coming balloon catheters by engineering drawing; Performed microscopic inspections for evaluation of progress of the catheters.

Applied knowledge of controlled production, sampling techniques, testing procedures and statistical analysis. Cut sealed end to specified shape with knife.

Performed microscopic inspections for evaluation of progress of the catheters; recommended full-scale production of batches meeting company and consumer specifications.

Coordinated calibration of all test equipment and fixtures

Monitored critical equipment and instrumentation to ensure proper operation and calibration.

Performed inspections and assembly of instruments and/or finished company products according to well defined criteria using combinations of aids, such as calipers, gauge blocks, plug pins, and precision measuring instruments such as height gauge.

Education:

Florida National University, Hialeah, FL (2010)

Associate in Arts Degree in Health Services Administration

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