Store Manager Sales Associate
Resume:
STEPHEN PINO
Retail Store Manager
PROFILE
Results driven, customer-centered manager
with 18+ years of experience in Store
Management and supervisory positions.
Verifiable talent for maintaining profitable
retail operations, with success in capitalizing on growth opportunities, implementing
promotional/marketing strategies, and
upholding fiscal integrity. Articulate
communicator and effective trainer skilled in
achieving employee buy-in on organizational
goals. Respected, trusted manager who upholds
highest ethical standards. Both Retail and
Clothing Store Manager with huge experience in
providing professional and positive leadership
that created and encouraged an environment of
teamwork and mutual respect, where both
customers and associates were valued. Driving
sales by providing an excellent shopping
experience for the customer. Ensured that the
store fulfilled established financial goals and
objectives and meeting operational and
merchandising standards by following
Company guidelines, policies, and procedures.
Core skill areas include:
* Customer Management * Performance
Management *Inventory Control/Shrink
* Loss Prevention/ Security * Visual
Merchandise Displays *Velocity/Intuitive
Merchandising
*Customer Service/Loyalty
*Staffing/Training/Team Building *Profit/Loss
Management
CONTACT
PHONE:
EMAIL:
******@*****.***
EDUCATION
Howard Payne University
2002 Degree Program: Marketing
Mayde Creek High School
2001 High School Diploma – Katy, Texas.
WORK EXPERIENCE
Sprint / T-Mobile Store Manager – Katy, Texas.
2014 – Current
Key Responsibilities
· Operations. Provide support for all area within the store, to include but limited to, interviewing customers for relevant information and properly leading them through their perfect solution. Maintaining the Sprint standards to ensure customer satisfaction and profit control. Work closely with store management and associates to help with training, development, and sales support as needed. A sales floor leader and mobility expert, with proven success and techniques with co-workers to continuously improve the customer experience within the store. Perform additional responsibilities such as a key-holder, trainer and problem solver for many multifaceted customer requests contributing to the successful operations of the store. Knowledgeable with the latest technology and industry trends. Responsible for delivering key performance results that contribute to the overall strategy and growth of Sprint. Driven to achieve the satisfaction of each customer’s experience, the success of the team, and the satisfaction that I am connecting people with products and technology they enjoy. Best Buy Asset Protection – Katy, Texas
2012 - 2014
Key Responsibilities
· Operations. Provide support for all areas within the store, to include but limited to, stock analysis, receiving product, processing dot.com orders, merchandising and setting planograms, price changes, maintaining warehouse standards. Role in Asset Protection is to ensure a safe environment for all customers and associates. To monitor all suspicious activity and help prevent theft. Set and marinating security features throughout the store. Utilize CCTV to document activities. Work closely with store management and local police when incidents occur.
Fossil Assistant Store Manager – Houston, Texas.
2010 - 2012
Key Responsibilities
· Operations. Provides feedback to Store Manager so schedules are effective and take in account business trends and Sales Associate performance to maximize opportunity. Maintains neat, clean, and organized total store environment. Achieves Sales Plan at Meets Expectation. Achieves Average Dollar Sale (ADS), Items Per Customer (IPC), Multiple Item (Multi %), and Conversion at Meets Expectation. Meets compliance standards to complete tasks. Maximize customer experience through effective time & task management plan. Manages all aspects of Loss Prevention and adheres to external and internal procedures for theft, inventory management and operations control. Instill high standards of compliance and holds team accountable.
· Development & Team Building. Assist in recruiting, hiring process, and retention of top talent. Aids in setting the standard of Team Performance. Collaborates with Store Manager to set goals that are specific, actionable and based on established KPI’s. Sets the example by demonstrating personal customer service and selling skills. Facilitated team-selling skills to deliver Radical Customer Experience utilizing all of the training materials provided. Consistently building employee knowledge base by engaging in continuous education, role-playing and effective delegation of tasks. Execute Fossil Brand Philosophy and Company Vision. Recognizes performance issues and communicates details to Store Manager in a timely fashion. Partners with Store Manager on Action Plans based on Division of Responsibility (DOR) to exceed goals/plan.
· Leadership and Communication. Demonstrates and ensures that the store embodies Fossil’s 6 Core Values. Communicates successes, opportunities and solutions to Store Manager. Is a leader among peers. Participates and is fully engaged in Conference Calls and Team Meetings. Inspires and motivates others by demonstrating the highest level of personal performance. Partners with Store Manager to drive employee engagement. Maintains high level of personal integrity and expects the same of their team.
· Customer Relations & Service. Develop and manage customer relations to maximize service satisfaction. Create a store environment where associates want to work and customers prefer to shop.
Best Buy Mobile Store Manager – Katy, Texas
2008 - 2010
Key Responsibilities
· Operations. Manage day to day department performance of store ranging from $45MM to $50MM in annual sales. Oversee sales, inventory control, visual merchandise, security, administration and compliance to company policies and procedures. Responsible for profit attainment, financial and operational planning, payroll and employee performance. Responsible for all cash control, inventory control, merchandised, ordering, and maintenance activities. Organize and manage special events and promotions. Other responsibilities include making sales reports on daily basis, communicating with corporate persons and cooperate in making promotions and marketing strategies. Organize and compiled sales results. Managing the West Oaks Mobile department with highly successful sales and customer experience results.
· Staffing & Training. Recruit, train, develop, schedule and supervise team of 10 associates in Best Buy Mobile and 80 to 120 Best Buy associates. Motivate staff to achieve performance goals and ensure productive department operations.
· Customer Relations & Service. Develop and manage customer relations to maximize service satisfaction, promote goodwill and generate repeat/referral business that contributes to sales growth. Monitor and resolve any service issues. SKILLS
· P&L Management· Payroll Reporting· Recruitment, Selection, Training, and Leadership· Staffing and Management Development· Policy and Procedure Development· Conducting Training Programs such as NET (New Employee Training), TRUST and Care Plus (selling Strategy). Schedule Management with focus on Technician/Customer appointments. Microsoft programs to include: Word, PowerPoint, Excel. Bi-lingual: English and Spanish. TRAINING
· Blast Program - Best Buy. Houston, Texas, 2008. Course for teaching Total Quality Business Management.
· LTS and Foundational Excellence - Best Buy. Houston, Texas, 2009. These courses teach the purpose of foundational excellence to include Leadership, Talent, and Standard Operating Platform.
· Store Manager Academy 1 & 2 - Sprint PCS. Houston, Texas, 2015 & 2016.
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