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Customer Service Shift Supervisor

Location:
Dubai, United Arab Emirates
Salary:
3500+
Posted:
September 19, 2022

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Resume:

Maria Consuelo Jamora

adsm9q@r.postjobfree.com

flat 508,al waha bldg. Mankhool street. Dubai, UAE

+971*********

OBJECTIVE

To work in a fast paced environment with the challenge to grow and an opportunity for advancement that will make full use of my knowledge and skills. ADDITIONAL STRENGTH

Detail and result oriented; can work under pressure; multi tasking and development skills;improving productivity and efficiency;hard worker; eager to learn and to be trained.

EXPERIENCE

KUWAIT FOOD COMPANY AMERICANA (KFC)

POSITION: shift supervisor

July 2014 to present

KEY ROLE;

Efficient running of shift, staff and product control, fully maximizing people productivity to carry out task and effective service. labor scheduling,sales analysis,sales forecasting and business action plan. maintain quality control,satisfaction records and constant seeking to improve customer service.

files update of all team member.

product ordering and receiving

daily,weekly and monthly inventory.

KUWAIT FOOD COMPANY AMERICA(KFC)

POSITION:Guest expert/ Cashier/ Delivery dispatcher April 2011 to June 2014

KEY ROLE:

Ensure 100% customer service satisfaction given to the customer . Prepare food according to standard operating procedure . Maintaining product quality and availability at all times. condiment refilling and monitoring.

Delivery dispatcher and packer,driver speed of service and productivity monitoring. SM SUPERMARKET (CONCESSIONAIRE)

POSITION:Supervisor

June 2010 to January 2011

KEY ROLE:

Monitoring stocks quality and quality.

making staff schedules,trains new staff.

maintaining area clean and staff productivity.

Sales achievement and product monitoring

sales analysis and bookkeeping.

MEGAMAX CONCEPT

POSITION: Roving Administration Assistant

January to July 2017

KEY ROLE:

Monitoring daily sales.

Take the responsibility of the store manager.

work as sales agent if needed

answer customer inquiries

bookkeeping

insuring store cleanliness and orderliness

stocks monitoring

follow up customers orders.

DUNKIN DONUTS

POSITION: shift leader

February 2003 to June 2006

KEY ROLE:

Cashier

Receiving and merchandising of product

Maintaining store cleanliness

preparing all product availability

making sandwich and drinks

making daily sales reports

conducting daily, weekly and monthly inventory

EDUCATION BACKGROUND

INTERMEDIATE: University of Saint la salle, Philippines 1999-2001/2005-2006 Bachelor of science in commerce, major in marketing SECONDARY: Doña Montserrat Lopez Memorial High School 1995-1999

PRIMARY: Silay South Elementary School.

1989-1995



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