Customer Service Closing Manager
Resume:
Diane Humes
Audubon, NJ ****6
*****.*******@*****.***
Summary
Well rounded executive with education and global professional background in manufacturing, retail and sales. Senior level member of the management team who researches and sets direction, develops product, focused on achieving goals, optimizing sales, improving the bottom line and serving the customer. Excels in lead generation. Recognized for expertise within the retail and manufacturing industries involving all lines of men’s, women’s, children’s, intimate apparel hard and soft home. Attended trade shows both domestically as well as internationally to help grow each company's business both internally as well as externally. Excellent interpersonal and communication skills that facilitates and achieves desired objectives. Motivates, develops and mentors others to recognize their potential and benefit the company. Professional Experience
Burlington Stores 2021-Present
Customer Service Supervisor, MOD
Responsible for delivering an excellent customer experience handling sales, returns and any customer issues. Manager On Duty, opening manager, closing manager, key holder. Lead, coach, train and mentor a team of 30 people. Financial responsibility for safe and daily deposit. Home Depot 2018-2021
Sales, Customer Service
Cashier of the year, 2021
Served as Seasonal sales professional consistently exceeding goals. Served as customer order specialist for appliances. Solving customer complaints and issues. Responsible for delivering an excellent customer experience. Credit Card Captain, company leader in credit card sales Lai Tak Enterprises Limited, Headquartered in HKG, based in Audubon, NJ 2013-2018 Senior Vice President, Business Development
Responsible for new business development, product development and sales for a vertical Chinese fabric mill. Built a new business from 0 to 4 M.
● Introduced and sold product for Lai Tak to manufacturers, retailers and convertors who can utilize cotton woven fabric from top to bottom and outerwear weights; piece dyes, yarn dyes and prints.
● Introduced Lai Tak to new markets including uniform, industrial, hunting, fishing and outdoor markets.
● Shop customer’s stores and websites to uncover potential business opportunities and to encourage retailers to arrange product in store so as to have the best success and sales.
● Partner with chemical and fiber companies to enhance product development and achieve customer’s goals.
● Product research & development to ensure customers have newness and brand specific fabrics. Charming Shoppes and Ascena Retail group, Columbus, OH 2009-2012 Director of Product and Fabric Development
Responsible for Lane Bryant, Fashion Bug and Catherine Stores
● Oversee development of garments across all categories for fit and brand aesthetics.
● Research seasonal Trend direction and align with design to ensure their vision is met.
● Shopped domestic, European and Asian shows for inspiration and conveyed.
● Partner with Direct Sourcing Team to identify key suppliers.
● Partner with sourcing to utilize the best supply chain to maximize and achieve sustainable growth.
● Communicate and direct the technical execution of seasonal concepts and direction to mills, garment vendors and overseas merchandising teams ensuring a seamless handoff.
● Establish Material Strategy identifying core, novelty core and fashion fabrics.
● Spearhead testing and partnership with technical design to avoid potential risks and ensure product is fit for purpose.
Prestige Home Textiles, Plano, TX 2009-2010
General Manager of a Division of Pac-Fung, China a privately owned vertical manufacturer of home textiles.
● Responsible for running the Dallas sales office and the New York showroom.
● Customers include major retailers, designer outlet stores, catalogues, Four Seasons hotels, QVC, HSN, JC Penney, Kohls, Bed Bath & Beyond etc.
● Design and develop seasonal product; work with customers (retailers) to execute their design direction.
● Controlled annual operating budget, managed annual sales of 20 M+ and increased sales by 2 M Freelance Design and Product Development, McKinney, TX 2008-2010
● Served as a consultant to a start up manufacturing facility in Dallas. The Dallas Government and Chinese investors will partner to build a destination supplier where customers can work directly with manufacturers from China without several layers of middle men.
● Design Director for an India/China Manufacturer of denim, casual bottoms and woven shirts for men, women, juniors, boys, girls and baby. Set trend direction, worked daily with designers guiding fabric, silhouette, stitching and pocket details. Shopped stores and bought development samples. Hired freelance designers and worked closely with them to develop print and pattern for collection.
● Fabric Trend direction for multiple fabric companies defining big fabric messages and tailoring their presentation showing how their collection can be interpreted in the seasonal trends. Presentation included PowerPoint presentation, Fabric trend boards and organizing mills collections by themes or idea to aid in presentation to their customers.
JC Penney Corp Inc, Plano, TX 2002-2008
Director of Fabric Research and Development
Supported over 30 brands including Home, men’s, women’s, children’s and intimate apparel. Initiated development and oversaw the process from concept to affordable product.
● Trained, managed and promoted each team member (10 people) to drive their career and maintain enthusiasm for the business.
● Traveled internationally to European and Asian shows, suppliers and retail shopping.
● Partnered internal customers to achieve the vision of seasonal brand direction and synergy of product.
● Partner with Direct Sourcing Team.
● Directed global research with offshore teams in Hong Kong, Taiwan, Korea, India, Turkey and Italy to establish direction, ensure alignment and prioritize the execution of seasonal samples.
● Conducted seasonal international video conferences with over 150 suppliers to guide development.
● Spearheaded mill week for international mills to show their collection to design and sourcing teams.
● Led research for innovations, performance enhancements and new technology. Lane Bryant, Reynoldsburg, OH 2000-2002
Design Director
● Involved with all aspects of market research, attended global trade shows, shopped trend services and worked directly with suppliers globally to obtain market intelligence.
● Sold concepts to design, product development, sourcing merchants.
● Set trend direction and identified opportunities each season.
● Created and implemented quality approval process.
● Monitored testing, initiated wear tests, and partnered with QC to resolve quality issues. May Merchandising Company, St. Louis, MO 1997-2000 Director
● Responsible for trend direction, research and development for Home decor and furnishings, women’s, men’s, special sizes, children’s and intimate departments.
● Supervised 15 people; Fabric and Trim departments.
● Sold concepts to internal and external customers to ensure product was trend right and fit for purpose.
● Developed product, coordinated pricing, tracked delivery and quality/testing issues.
● Enhanced the communication of information to merchants, design staff and overseas offices and mills. Lerner New York, New York, NY 1992-1997
Now called NY&Co
Product Development
● Responsible for trend direction, research and development for all categories of business;knits, wovens and sweater yarns for all categories. Attend global trade shows. Shop international and domestic suppliers.
● Maintained department budget always staying within goal.
● Supervised internal and international teams.
Jeffery Craig, LTD, New York, NY 1991-1992
Design Coordinator
● Mid-sized domestic sportswear manufacturer of Junior, Missy and Plus sizes. Guess Knitwear by Sweatshirt Apparel, New York, NY 1988-1991 Merchandising Manager
● Knitwear licensee for junior designer label; coordinated 6-8 seasonal collections each season.
● Costed each line and approved all fabrics, styles and colors.
● Served as liaison between sales, design and production. Tom Togs Inc, Farmville, NC 1985-1988
Merchandising Manager~ Guess Knitwear.
Education 1981-1985
B.S. Apparel Management Minor in Merchandising, Philadelphia College of Textiles and Science
(now Thomas Jefferson University, East Falls Campus), Philadelphia, PA Professional Affiliations
J Hilburn, Independent Style Consultant
Fashion Group International; Membership Chair and Nominating Committee for Board Members Dallas Fashion Incubator; Fabric and Product Development Consultant Served as technical reviewer for grant proposals for the Texas Agriculture Association Guest speaker for Fashion classes for various Universities and Colleges.
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