Customer Service Assistant

Career Objective:

ASHU BHIRGU

H.No**,Tilang Pur Kotla, Nangloi Najafgarh Road New Delhi-110041

E-mail: *****.******@*****.*** Tel No: +91-801*******, +91-798*******

To work for a reputed organization, whereby I could serve it, with the best of my skills and ability and contribute for its growth and to acquire skill which could make me, prosper in the future.

Work Experience:

Executive Assistant 24th April 2014 to 17th Aug 2015

Turkish Airlines

Turkish Airlines is the national flag carrier airline of Turkey, headquartered Istanbul. Turkish Airlines is the fourth-largest carrier in the world by number of destinations.

Monga’s International 1st November 2013 to 15th March 2014 Admin Incharge

Monga’s, name that brings vision of greatness to the brides and grooms who come there for their wedding clothes . Monga’s, enhance the innate beauty of womanhood by their designer outfits. Monga’s showroom was opened in 2004 in London at 51-53, The Broadway, Southall.

Spice Jet 7th February 2011 to 31st May 2013 Customer Service Executive

SpiceJet is a low-cost airline of India, headquartered in New Delhi. The airline started its operations in May 2005, with an aim to become India’s most preferred low cost airline, by providing the lowest air fares and the highest consumer value to the price sensitive consumers of the country.

Air India SATS 26th June 2010 to 30th January 2011 Customer Service Assistant

Air India SATS Airport Services is a Joint Venture Company formed with Air India (National Aviation Company of India Limited, NACIL) and Singapore Airport Terminal Services (SATS) as a partner.

Austrian Airlines 31st October 2007 to 04th April 2010 Customer Service Assistant (through Livewel Pvt. Ltd.)

Founded in 1957, Austrian Airlines AG is the flag carrier airline of Austria, headquartered in Vienna. Together with regional subsidiary Tyrolean Airways (Austrian

Arrows) and charter arm Lauda Air, it operates scheduled services to over 130 destinations. It is a member of the Star Alliance and the Austrian Airlines Group.

Role and Responsibilities:

My posting was located at New Delhi based Indira Gandhi International Airport. I holded responsibilities such as:

●Handling of Administration office.

●Passenger Check-In by using Lufthansa Guide Check-In Software, Sita, Saber, Reflection Check-In Systems

●Doing reservations in Amadeus Software.

●Correspondence with offices located at other locations through Sita Telex System.

●Arrival Handling.

●Meeting the flight and Boarding the passengers

●Providing needful assistance to the passengers

●Crew Clearance

●Handling of revenue documents like MCO, EBT etc

●Collection of excess baggage Charges

●Coordinating with passengers in transit

●Making of baggage mishandled reports

●Settling of damaged baggage cases

●Handling of passenger queries

●Co-Ordination with various government agencies at airport

Educational & Professional Qualifications:

Post Graduate from IGNOU

Graduate from Delhi University

Diploma in Aviation and Hospitality from Frankfinn Institute of Aviation Training

Achievements:

Got awarded as Star of the Year 2011 for Best Performance by Spicejet Airlines and Got appreciation letter from AISATS and Biman Bangladesh Airlines for Best Performance

Strengths:

●Passion for remarkable Performance.

●Quick Learner

●Smart Worker & Flexible

Hobbies:

Listening Music & Exercising

Personal Details:

Husband’s Name. : Mr. Rakesh Sehrawat Age : 35yrs

Height : 5.3 fts

Weight :53Kgs

Nationality : Indian

Language Known : Hindi, English

(Ashu Bhirgu )

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