Service Representative Center
Resume:
Ashiya Brennon
Customer Service Representative
Anderson, SC 29625
******.*******@*****.***
As a dedicated employee, I am seeking continued growth to expand my career into new opportunities. I will be able to apply my previous experience and execute with a high level of professionalism.
I have a passion for community and people with the ability to adapt to evolving practices and quality standards.
EXPERIENCE
Cognizant for Molina Healthcare, Remote- Customer Service Representative
JULY 1 2022 - PRESENT
●CALL CENTER REPRESENTATIVE: a remote position in which i take inbound calls from medical providers for specific states to help with questions and inquiries ranging from provider information to claims.
●I actively take calls while staying on schedule to meet my compliance standards. Other metrics include: after call ‘work time’, staying on task, and communicating constantly with team and team lead.
Lyft Driver, Anderson and Greenville SC- rideshare driver
OCTOBER 2021 - JUNE 2022
TD BANK, Remote position- Retail Card Solutions- Debt 1
MARCH 2021 - OCTOBER 2021
●Outbound and Inbound calling through an auto dialer system.
●Consistent calls back to back in an effort to receive payment on low level delinquent accounts.
●Data entry at the time of the call using multiple screens and multiple systems together.
●Goal was payment received on 60 second calls for each call.
●Responsible to stay within compliance for privacy standards, adherence to schedule, and to keep up to date with new information and learning modules.
*I worked for TD BANK beginning FEBRUARY 2017-OCTOBER 2021:
Started as a teller, became a personal banker, loan officer, and worked on location for years before going remote. Wore a lot of different ‘hats’, always able to help where needed.
EDUCATION
WADE HAMPTON HIGH SCHOOL, Greenville SC- Diploma
AUGUST 1998- JULY 2002
SKILLS
Passion for community and people, efficiency, dedicated, hard work ethic, team player, team leadership experience, able to adapt to constantly changing regulations and standards, able to perform multiple job responsibilities within the same job role, able to learn and effectively use new software and programs depending on the job at hand.
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