Agent Customer Service
Resume:
Rachel Meyer
Senior Analytics - Management Training Support
Ronkonkoma, NY 11779
***********@*****.***
********@*******.***
To obtain a position with an established company that will utilize my professional strengths and experience in customer service, accounting, receiving, purchasing, quality assurance, and
project management while promoting professional and personal growth. Authorized to work in the US for any employer
Work Experience
Senior Business Analyst - Configuration, Application, and Training Support Independent Living Systems, LLC - Islandia, NY
September 2021 to Present
Configure and test applications for implementation. Create and facilitate “remote training” sessions for our staff and our clients. Eager to learn new things and quickly able to adapt. Smile that projects over the phone while keeping company goals and guidelines in check. Logical thinking and detail orientated, strongest characteristics. Ability to multitask, prioritize, and follow through. Currently able to meet the minimum requirements to successfully conduct “remote work.” PROVIDER SERVICE REPRESENTATIVE
Independent Living Systems, LLC - Islandia, NY
March 2019 to Present
Assist medical providers with questions regarding eligibility, claims, and plan specific information. Answer inbound calls at a high call volume with accuracy and efficiency. Always remain positive and consistent on calls.
Assist providers with claims, adjustments, elevations, and corrections. Proficient in learning new system applications and processes. Excellent customer service skills and always a willingness to assist. Utilize resources to provide accurate information to providers. HIPAA knowledgeable and trained.
Ability to micro-manage time efficiently and productively. Ability to navigate between multiple operating systems. Crossed trained in claim processing and coding.
Proficient communication skills and technology skills. Ability to remotely work efficiently while increasing production numbers by 25%. Self motivated, ambitious, and willingness to assist co workers, doctors, patients, and basic humanity to accomplish tasks as a team is so important to me especially when working in the medical field. It bring me happiness to help and be a part of change.
Trained in the correspondence department to create excel spreadsheets for Medicare/Medicaid Appeal reports for upper management and clients.
Work directly with upper management for any “go to” work which requires diligent and attention to detail. Attend virtually “Zoom” team meetings to calibrate and discuss any trends and SOPs. DRIVER/OPERATOR
UPS - Farmingville, NY
September 2018 to January 2019
- Completed DOT physical and Extensive defensive driving training.
- Provided excellent customer service and communication skills.
- Learned about UPS new methods and techniques.
- Learned to work in an intense physical and very fast pace atmosphere.
- Resolved and escalated any issues without involving management.
- Provided a service to our local community brings me happiness. OPERATIONS SUPERVISOR
Saberin Direct - Edgewood, NY
April 2018 to October 2018
- Supervised the everyday operating systems and production for accuracy.
- Maintained ISO/Excel spreadsheets to illustrate inventory for multiple departments.
- Provided training suggestions to improve various operations to accomplish company's goals and increase profits.
- Analyzed the production numbers, pricing, and suggested strategies to improve the department.
- Coached current and new hires on policies and procedures.
- Assisted with the companies staffing and human resource matters.
- Analyzed the company's gains and losses.
- Helped organize monthly donations to local organizations.
- Maintained expense reports using Google Drives.
- Negotiated pricing with vendors and suppliers.
CUSTOMER SERVICE / CASHIER
KING KULLEN - Ronkonkoma, NY
February 2014 to March 2018
- Helped and greeted all store customers daily.
- Reconciled receipts and counted money at the of end shift.
- Assisted our customers with any questions they had.
- Helped to open and close the store.
- Ability to interact well with individuals, customers, and with management.
- Proficient at counting money and maintaining a balanced count at all times.
- Helped encourage the use of store reward programs for customers.
- Over saw the shelf merchandise and inventory.
PURCHASING AGENT CUSTOMER SERVICE
MID-ISLAND ELECTRICAL - Hauppauge, NY
2006 to 2010
- Responsible for securing high quality products for warehouse to remain organized.
- Communicated and helped our vendors, suppliers, customers, and managers with their questions or issues.
- Purchased all raw materials for electrical contracts and miscellaneous components.
- Maintained and followed up on purchase orders.
- Oversaw transportation, deadlines, and expedited shipping. QUALITY ASSURANCE SUPERVISOR
MERCK MEDCO-HEALTH SOLUTIONS - Tampa, FL
1998 to 2005
Monitored inbound and outbound customer calls for accuracy and efficiency for team of 30 representatives.
- Responsible for scoring calls based on accuracy, communication, and efficiency.
- Collected and compiled statistical quality data to present to upper management.
- Knowledge of tools, concepts, and methodologies of QA.
- Maintained client spreadsheets daily.
- Motivated and energized the representatives to do their best on every call.
- Handled and escalated calls with patience and understanding.
- Always followed up with the patients who needed it.
- Investigated any customer complaints and other issues.
- Developed, recommended and monitored corrective and preventive actions.
- Attended, completed, and awarded excellence in training courses; HIPAA Compliance, Customer Service, Computer Technology, Medical Terminology, Standard Operating Procedures. Education
Associate's in Pre-Pharmaceuticals
Hillsborough Community College - Tampa, FL
January 2002 to January 2004
Skills
• CSR
• Call Center
• Customer Care
• Customer Service
• Customer Support
• Purchasing
• Procurement
• Operating Systems
• Medical Terminology
• HIPAA
• Business Analysis
• Visio
• Business Requirements
• User Acceptance Testing
• Requirements Gathering
• Agile
• Pegasystems (4 years)
• SAS (2 years)
• Microsoft Excel (10+ years)
• Leadership (10+ years)
• Microsoft Access (2 years)
• Microsoft Word (10+ years)
• Microsoft Office (10+ years)
• Medicare (4 years)
• DME (4 years)
• Team management (10+ years)
• Google Docs (4 years)
• Quality assurance (10+ years)
Certifications and Licenses
DOT Medical Card
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