Customer Service Representative
Resume:
Kathy D. Payne
Customer Service, Account Representative
Floyds Knobs, IN 47119
******.******@*****.***
Reliable and hardworking individual, with comprehensive customer service experience, seeking to join a loyal team of like-minded professionals Key Skills and Training
Proficiency in phone and email correspondence, use of the Global Edge, TMM database, AS4000, Excel, Word, LOTUS notes and various other programs.
Dependability, customer service, data entry and maintenance within varied programs and databases
Organization, coordination, quality work ethic and follow through Professional Experience
Service Support Specialist General Parts Group Louisville, KY 2/2018 - present
Communication with customers, dealers and sales representatives to determine customer service and scheduling needs
Responsible for dispatching technicians
Customer service, service call administration, and other duties as assigned
Generation of service calls, customer accounts and daily technician assignment schedules
Monitoring of technician’s workload and capacity to maximize company efficiency
Interaction with parts department to ensure complete and timely service calls
Communication and resolution of credit/collections guidelines Customer Service Dr. Pepper Snapple Group Louisville, KY 9/2012 - 2/2018
Responsible for entering and dispatching all service calls within a 4-state region
Coordination and processing of vending service calls, orders, pickups and deliveries
Electronic database entry and monitoring of open service calls to ensure timely completion Daycare Worker Seeds of Knowledge Daycare Floyds Knobs, IN 8/2011 - 5/2012
Responsible for the care and well-being of 5 children under 12 months of age Customer Service Representative D. A., Inc. Charlestown, IN 3/2004 - 8/2011
Responsible for all customer calls, weekly releases and forecasts
Electronic entry and maintenance of orders and customer files
Coordination of multi-tiered purchase orders and international parts ordering Customer Service Representative Caldwell Industries, Inc. Louisville, KY 9/2003 - 1/2004
Responsible for all customer calls and scheduling of shipments
Responsible for ordering raw materials and supplies for the plant Billing & Enrollment Specialist Humana, Inc. Louisville, KY 8/2001 9/ 2003
Responsible for Key from Image and verification of scanned applications
Efficient communication and processing of tasks to ensure streamlined operations K P
Kathy D. Payne
6703 Wakefield Drive
Floyds Knobs, IN 47119
******.******@*****.***
Reliable and hardworking individual with comprehensive customer service experience, seeking to join a loyal team of like-minded professionals Dispatcher Perfection Services of Louisville Louisville, KY 6/2000 - 8/2001
Responsible for customer calls, coordination of project start dates and efficient technician dispatching
Input and maintenance of service reports, timesheets, purchase orders, office supply inventory, and petty cash account
Scheduling of maintenance on company vehicles and dispatch coverage for multiple branches as needed Customer Service Representative DMI, Inc. Louisville, KY 1/2000 - 6/2000
Responsible for customer and parts order entry and issuing of refund credits for damaged goods
Correspondence with customers and sales representatives for 1/3 of the country. Customer Service Representative INNO-MAX Louisville, KY 4/1999 - 12/1999
Creation and maintenance of customer database
Coordination of all incoming calls and realtor appointments Various other customer service roles from 3/1977 to 12/1992 Education
American Business Management Seminar I & II Louisville, KY Computer and Business Management Courses Kentucky Adult Education Harry Doss High School Louisville, KY
References
Jeff Wright, Former Branch Manager
General Parts Group
Josh Lineham, Former Supervisor
Dr. Pepper Snapple Group
Marsha Brewer, Former Manager
Dr. Pepper Snapple Group
Donna Duke, Former Supervisor
D. A., Inc.
Charlann Weathers, Former Office Manager
Perfection Services of Louisville
Sally Elder, Owner
INNO-MAX
Contact this candidate