Service Representative Customer

Objectives

To offer my experience while gaining knowledge to better service the clients.

Experience

FANEUIL, Orlando, FL

**** – Current Assisting clients with their concerns in a professional manner

Orlando Utilities account Scheduling stop and transfer services

Bilingual Customer Service Concierge Reviewing and explain customer account information

INKTEL, Orlando, FL

2016 - 2019

Customer Service Representative Assisting clients with their concerns in a professional manner

Team Leader, Relief Supervisor Assisting associates with all bilingual and escalated client calls

Bilingual Running daily reports for attendance and payroll purposes

Conducting side-by-side training

Bank of America, Texas and New York

4 years

Mortgage and Loan Department

Customer Service Representative Accepted incoming calls for customers making mortgage payments

Bankruptcy Department over the phone

Accepted incoming calls from clients

Assisted BOA attorneys with client information

Prepared loan documents

Saks Fifth Ave

8 years

Collections Department Assisted customers with over the phone payment arrangements

Credit Department Opening new accounts

Analyst Reviewing existing accounts and extending additional lines of

credit

Education

Long Island City High School General studies - Diploma

Skills

I am able to learn quickly the computer programs that are required to perform adequately and accurately, at and above the level required for each position.

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