KAREN SCOTT

Peoria, Az *****

602-***-****

adsm25@r.postjobfree.com

Nail technician/Hairstylist 1993-2022

JOB RESPONSIBILITIES include:

Cleanliness and sanitation

Latest hair trends

Fast learning

Perform well in high-demand, fast-paced environments Vendor relations

Loss prevention

Cash management experience

Day-to-day operations Recruitment and hiring Problem resolving Conflict mediation Male and female clients Training staff

Client satisfaction Stock maintenance Customer friendly

EXPERIENCE:

Regis Corporation Cost Cutters

Hairstylist/Manager

05/2008-10/2021

Winslow Birchett Peoria, AZ

Hair Salon Manager

10/2021-06/2022

I as the manager of the salon is expected to lead my team. I am to create the best customer service for every customer that comes into my salon. I have very much experience with dealing with customers and have for 30 years. I also have computer experience.

Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.

Placed inventory orders, monitored shelf stock and tracked expenses. Trained and mentored team members to achieve optimal performance and meet challenging business targets.

Addressed customer problems quickly and according to service standards. Resolved guest complaints.

Increased customer loyalty and brought in new customers with targeted marketing and service strategies.

Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.

Scheduled employees and oversaw customer appointment calendar. Scheduled employees and made sure all shifts had adequate coverage.

Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.

Supervised banking procedures, cash flow and accounting processes. Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.

Handled staff development, budgeting and supply ordering. Consistently recognized by management for providing superior customer service.

Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.

Arizona Hair Co. Mesa, AZ

Nail technician/Hairstylist/Salon Manager

03/1993 - 10/2003

Arranged, shaped, trimmed and colored hair to achieve desired effect. Handled guest complaints, maintaining positive dining experience for restaurant patrons.

During tenure, hired, developed and managed more than [Number] staff. Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Conducted regular meetings to brief employees about salon's success and announce sales goals.

Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.

Placed inventory orders, monitored shelf stock and tracked expenses. Trained and mentored team members to achieve optimal performance and meet challenging business targets.

Addressed customer problems quickly and according to service standards. Resolved guest complaints.

Increased customer loyalty and brought in new customers with targeted marketing and service strategies.

Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.

Scheduled employees and oversaw customer appointment calendar. Scheduled employees and made sure all shifts had adequate coverage.

Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.

Enforced safety procedures in accordance with facility policies and government regulations.

Consulted with customers to understand needs and recommend professional [Type] services.

Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.

Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.

Supervised banking procedures, cash flow and accounting processes. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Handled staff development, budgeting and supply ordering.

Consistently recognized by management for providing superior customer service.

Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.

Handled guest complaints, maintaining positive dining experience for restaurant patrons.

Arranged, shaped, trimmed and colored hair to achieve desired effect. Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Education and Training:

Classic Beauty College Mesa Arizona Mesa, AZ Cosmetology

11/1998

Phoenix Academy of Beauty Glendale, AZ Nail Technician in Nail Technician

12/1992

Cactus High School Glendale, AZ

High School Diploma

06/1992

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