Resume Overview

** *****’ experience working Exchange and 0365..

Multiple years’ experience working the cloud.

Apply understanding of Active Directory attributes, LDAP queries, and PowerShell scripting to modify Active Directory attributes, Group Policy Analysis, and GPO Configuration..

Deploy and implement different roles in the Microsoft Exchange environment: Edge transport, Mailbox, CAS array, Hub transport and unified messaging.

Monitor and troubleshoot servers using tools such as Event Viewer, MMC, Exchange Management Shell, PowerShell, etc.

Experienced working with networking protocols and connections such as TCP/IP. VPNs, LAN, WAN, and DNS.

Experienced in Administering Exchange Online using ECP or EAC (Exchange Admin center).

Apply in-depth knowledge of Active Directory and LDAP technologies on Windows..

Experienced with Office 365 migrations and hybrid solutions.

Hands-on with DNS and WAN protocols related to voice technologies.

Install accessories such as Microsoft Office tools, antivirus, and other applications.

Install, configure, and maintain Skype-for-Business servers.

Experience with Microsoft Windows Server, Windows Networks, Messaging Systems and VOIP.

Demonstrated effective working with Active Directory, PowerShell scripting, user management, policy application, and Azure services.

Hands on with virtualization solutions, including Hyper-V, VMWare, and VirtualBox.

Deploy and configure Azure services for coexistence with cloud infrastructures.

Experienced with libraries of system-supporting process and procedure documentation using ITIL principles.

Establish end-to-end automation using PowerShell for User Account/ Mailboxes/ Distribution Group/ Security Group provisioning and management.

Design, implement, and support Microsoft Exchange, Microsoft Skype-for-Business, and Office 365.

Experienced in ITIL process/Incident Management.

Skilled with Active Directory design and support (GPOs, AD Schema, OUs, LDAP, Sites, Replication).

Skilled administering mid- to large-scale Exchange production environments where e-mail and messaging services are mission critical.

Technical Skills

Exchange:

Exchange 2007, 2010, 2013, 2016, 2019, Exchange Online,AD LDS,Exchange OnlineHyperV, Exchange OnlineHyperV, Red Hat

Office 365:

Active Directory Domain Services (ADDS), Office 365 Admin, Active Directory Federation Services (ADFS), Azure, Intune SharePoint Online, OneDrive, Teams, Defender for Office 365, Defender for Endpoint, Defender for Identity, Active Directory Schema

Servers:

Exchange 2003-2019, Skype-for-Business 2015, Windows 2000 – 2022, Lync Server2010-2013, SQL Server 2000 – 2008, IIS, Unix, Microsoft Exchange Server, DNS, DHCP,VMWare/VSphere

Software:

Microsoft Exchange 2003, 2007, 2010, 2013 and Office 365, MS Office 2003/2007/2010,MS Project, MS Visio, Lotus Notes, Dreamweaver/ Fireworks, Illustrator CS2- CS4, Cisco VPN, Audition 1.5/2.0/3.0, Cisco VOIP Configuration, HP Service Test, Agile, SOAP, VMware, Cisco Unity Call Manager, BES, Lync 2010, 2013 and Skype for Business

Windows:

Windows Server 2016, 2012 R2, 2012, 2008 R2, 2008

SQL Server

Systems:

UNIX, Windows 9X/NT/2000/XP/2K3/Vista/Win7, Win8, Win10, Mac OS/ Ubuntu/ Windows Server 2003, 2007, 2008, 2008R2, 2012

Databases:

Oracle, ADB2, Relational Databases, SAP, SOA, Technical Writing, Computer Security, Active Directory, GPO, DAG, SQL,DirSync,Azure ADConnect

Cloud Platforms

Office 365, Exchange Online

Scripting

PowerShell

Network and Telecom

TCP/IP v4 & 6, VLANS, STP, Solaris, FTP, DNS, SAN, Ethernet, WAN/LAN, ATM, Frame Relay, Sonic Wall, SSL, DHCP

Utilities

Azure ADConnect, Active Directory, PowerShell

Professional Experience

0365 Engineer / Allegheny Technologies Incorporated, Dallas, TX / 12 2019 to Current

Allegheny Technologies Incorporated is a specialty metals company that produces titanium and titanium alloys, nickel-based alloys and superalloys, grain-oriented electrical steel, stainless and specialty steels, zirconium, hafnium, and niobium, tungsten materials, forgings and castings.

Implemented a full hybrid migration from Microsoft Exchange 2016 to Exchange Online/Office 365.

Configured domain in Office 365 and DNS/MX settings and verified routing.

Fine-tuned Office 365 performance and ensured compliance with corporate policy.

Captured Office 365 security alerts and integrated the feeds to log collection services.

Validated tenant configurations and required domains to Office 365.

Created empty mail-enabled security groups on Microsoft Office 365.

Drafted detailed plans to stakeholders describing project and how it met requirements.

Configured Teams Phone Systems for unified communications (UC) using Calling Plans.

Upgraded and patched the current Microsoft Exchange 2016 servers and verified the domain to prepare for Microsoft migration.

Implemented Microsoft Office 365 and created user mailboxes.

Wrote Microsoft PowerShell scripts to create mailbox migration batch and utilized Microsoft PowerShell to move the batch of mailboxes.

Enabled Teams Only Mode feature in Office 365 mailboxes.

Assigned user licenses for Office 365 user accounts using Group-Based Licensing.

Worked with technical support to configure all user workstations Office 365 and Teams and worked with end-users to ensure a smooth transition.

Trained support staff and end users how to navigate Office 365.

Worked in an Azure environment.

Cloud Unified Communications Engineer / SBA Communications Corporation, Boca Raton, FL / 02 2017 to 12 2019

SBA Communications Corporation is a leading independent owner and operator of wireless communications infrastructure including towers, buildings, rooftops, distributed antenna systems (DAS) and small cells.

Worked with Microsoft to implement Skype and Exchange RAP (On-Demand Assessment) through Microsoft Azure.

Worked with application owners to become TLS 1.2 compliant before the deprecation date.

Reconciled accounts that were using their Domain Services (DS) identity as their authoritative identity in Exchange and Active Directory before the DS deprecation date.

Updated and improved accuracy of back-end data for the Teams Call Quality Dashboard and third-party tool PowerSuite.

Wrked with Microsoft to place and resolve multiple Severity A and B level incidents.

Used PowerSuite to run reports on Skype meeting quality to better inform end users about how to improve their experience.

Exported PowerSuite information to Power BI and created charts that demonstrated trends.

Worked extensively with Microsoft, the VoIP team, and the networking team to resolve post migration incidents involving Teams Auto Attendant call transfers.

Worked on audio correcting files for use in Teams Auto Attendant using Audacity or an audio converter.

Worked in O365 Audit tools to identify deleted Teams groups and recover them when possible.

Ported and cut 100s of Auto Attendants from Exchange Online Auto Attendant and Skype Response Groups to Teams Auto Attendant.

Maintained Azure AD accounts and Azure rights and policies.

Deployed Azure rights management and templates.

Coordinated updates and overhauls to the new Auto Attendants with the on-site contacts.

Used SailPoint to move users in and out of groups to assign or remove software or group permissions.

Configured SBC to direct calls and routes to Teams in O365.

Met with members of security and networking teams to align processes I was involved in or developing with security guidelines and expectations.

Implemented a Skype split tunneling solution.

Office 365 & Skype-for-Business Administrator / Yelp Inc., San Francisco, CA / 10 2015 to 02 2017

Yelp Inc. is an American company that develops the Yelp.com website and the Yelp mobile app, which publish crowd-sourced reviews about businesses. It also operates Yelp Reservations, a table reservation service.

Managed Active Directory Domains.

Provided HelpDesk support for hundreds of on-site users and hundreds of remote users.

Used ManageEngine ticketing system to resolve user reported issues

Supported multiple countries and territories.

Ordered supplies, including computers for US sites.

Onboarded new users and clients on Office 365.

Administrated Active Directory.

Administered Office 365, SharePoint, and Skype-for-Business.

Provided System Administration via (Log Me In) for Exchange, SharePoint, OneDrive for Business, Skype for Business, Yammer and all related technologies.

Applied call policies and normalization rules, IT, and Telecommunications administrator.

Tested Skype front-end services with synthetic transactions and service assessment.

Acted as additional support for the Skype deployment for IM, A/V, and Enterprise Voice services.

Ran Hybrid Setup Wizard on CAS server to set up Hybrid environment.

Automated various functions by writing scripts using PowerShell.

Set up new Office 365 accounts and licenses and onboarded new users.

Migrated thousands of user mailboxes from Exchange 2010 to Office 365 to create a hybrid deployment for the business.

Exchange Engineer / IDC, Needham, MA / 01 2013 to 10 2015

IDC is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets.

Helped architect a Microsoft Exchange and Office 365 environment.

Solidified current Exchange environment and prepared it for the introduction of Exchange 2013.

Planned, deployed, configured, and managed coexistence of Exchange versions and successfully migrated all mailboxes.

Deployed Microsoft Hyper V virtual server in a highly available design for the Exchange production environment.

Configured load-balanced Client Access Servers and Mailbox serves in a DAG for high availability and disaster recovery.

Created repository for new modern public folders and moved hierarchy and content from Exchange 2007.

Performed monitoring and health checks on server performance and resource utilization.

Performed troubleshooting of issues with Outlook client and mobile device connectivity in the Exchange system.

Deployed Exchange 2013 from Exchange 2007 for all mailbox users.

Provisioned thousands of accounts onto Exchange 2013 within an existing multi-forest Active Directory and Exchange organization.

Used PowerShell to create batches for user mailbox moves in Exchange

Set permissions for mailboxes and distribution lists.

Documented all processes configurations and provided to management.

Decommissioned legacy servers after data migration

Exchange Administrator / General Mills, Inc., Golden Valley, MN / 08 2009 to 12 2012

General Mills, Inc., is an American multinational manufacturer and marketer of branded consumer foods sold through retail stores.

Implemented migration from Exchange 2003/2007 to Exchange 2010 architecture.

Prepared Failure Mode Effective Analysis (FMEA) to mark vulnerable/critical phases during migration.

Prepared co-existing lab environment for exchange 2007 and 2010.

Configured and implemented routing, remote access, and VPN using TMG.

Configured LAN architecture, including IP subnet calculations.

Configured Solutions for name resolution methodology - DNS & WINS.

Integrated High Availability and Site resiliency by implementing Data Availability Groups (DAG)

Utilized Quest Migration Manager for Exchange for mailbox migration.

Utilized pre-deployment analyzer and HP capacity planner for capacity planning.

Supported the Exchange 2003, OWA, ActiveSync, Blackberry Enterprise Server 4.3, Mail Marshal, Antigen antivirus, and RightFax

Implemented and configured Threat Management Gateway Firewall.

Provided user support for technical issues.

Worked with other groups to provide a functional backup / recovery solution for Microsoft Exchange email issues during different phases.

Education

Jones International University /Master of Business Administration (MBA)

ECPI University Bachelor of Science (BS)

Certifications

Microsoft 365 Certified: Fundamentals Certification number: 1400-9868

CompTIA Network +

CompTIA Server +

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