Mail Carrier Customer Service
Resume:
alicia spriggs
Customer Service
Bowie, MD *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Order Picker and Area Trainer
Amazon.com - Baltimore, MD
June 2019 to Present
pick orders from a hand held device on a op machine and train new hires Remote Customer Service Representative
mcgraw plumbing - Charlotte, NC
August 2020 to July 2021
answering inbound and outbound calls and scheduling installs and estimates orders using Microsoft words.
Mail Carrier
Unites States Post Office - Fairfax, VA
January 2017 to November 2019
delivering mail and packages from amazon
Front End Associate/customer service desk
Giant Food - Falls Church, VA
February 2017 to June 2019
self scan cashiering greeting customers and cleaning/ counting money drops answering phones and online orders
Driver/Operator
transdev - Hyattsville, MD
July 2014 to March 2019
picking up disable customer taking them to work or other areas Customer service desk
Home depot - Alexandria, VA
June 2011 to October 2015
Cashier taking on line orders installed sales phone orders credit card payment bill pay and cleaning Driver/Operator
First Transit / OCTA - Capitol Heights, MD
September 2012 to July 2014
picking up disable customers taking them to work or desired appt area Front end superviser
Kmart - Greenbelt, MD
March 2000 to May 2014
Cashiering layaway employee schedules counting money vault and cleaning bill payments and online orders
Education
High school or equivalent
Bowie High School - Bowie, MD
June 1990 to June 1993
Skills
• Customer Service Skills (10+ years)
• Front Desk
• Cashiering
• Host/Hostess
• Busser
• Kitchen Experience
• Cleaning Experience
• Serving Experience
• Inventory control
• Dispatching
• Schedule management
• Management
• Cooking
• Restaurant Experience
• Food Preparation
• Cash Handling
• Microsoft Office
• Order picking
• Pallet jack
• Supervising experience
• Warehouse experience
• Sales
• Customer support
• LAN
• Remote access software
Assessments
Customer focus & orientation — Proficient
February 2020
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
January 2020
Tendency to be dependable and come to work
Full results: Proficient
Call center customer service — Completed
April 2021
Applying customer service skills in a call center setting Full results: Completed
Delivery driver — Familiar
June 2019
Interpreting instructions, reading maps, and solving problems. Full results: Familiar
Typing — Familiar
April 2021
Transcribing text using a standard keyboard
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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