Clerical support: intake, billing-data entry, customer svc -Chat bot.

Tijuana Smith

*** ******** ***. #** ********, NY. 11226-1329 Mobile- 347-***-**** Email:************@*******.***

Work Experience:

**/**** ** */****: I work at The Crotona FIA Welfare #46 Office in the Bronx; I work within the customer service unit and Intake units there as a JOS job opportunity specialist:

I worked in customer service & helped clients apply for welfare benefits, give out basic info on: homeless shelter, food pantries, training & job leads, APS ( adult protective services), DV ( domestic violence),housing eviction, utility shut off assistance, etc...

Help clients scan their documents, etc...

5/2018-11/2018-NYC HRA human resource administration/DSS; social services, Mobile outreach team. currently work within the New York City shelter system, helping clients apply for welfare benefits. I assist with the basic step 1 and fill out public assistance application in the civil service title of JOS. Moreover, I help assist clients in finding Apts; I do field work and utilize the HOMES online App.

Liaison with director, case managers, social workers and housing assistants to improve clients overall living situation and obtain housing. I help resolve social service welfare case issues by contacting my superiors whom work directly with Public assistance eligibility workers. I escorted clients to view apartments, help housing assistants & refer clients’ to view and obtain an apartment in MOT unit. I escorted clients in the field to view Apts. also.

( this mot/hra unit was dis-continued from nyc.dhs (dept of homeless

svcs)

& my colleagues and I were re-assigned to the nyc.gov.hra.dss.fia

(FIA-welfare agency).

9/98-9/12 City of New York Board of Education, New York, NY, Teacher Assistant - Para professional educational associate duties entailed: help with modifying special education class assignments & curriculum of inclusion to help mainstream students. Worked with, students with learning disabilities. Helped plan, lead and escort students on class trips. Coordinate and supervise recreational activities and physical education, responsible for youth safety and learning in classroom, recess, school yard, gym, music, science lab, etc.,…

9/97-8/98 Kings County/ Down State Medical Center, Brooklyn, NY, Intern, Department of Dentistry-Dental Assistant: Worked in Kings County Hosp. Dental Clinic and had ER cases during my paid Dental assistant Internship. Facilitated through YASC: Youth Adult Learning Services at Pratt financed from NYS- CETA.

2/92-7/97 Natural Way Communications, New York, NY, Personal Assistant to, Dr. John Harris (President of Co & Radio Host at WBAI 99.5FM Urban Health beat segment.) Inventoried and ordered holistic and office supplies. Handled incoming and outgoing mail. Prepared exam room for, Dr. Harris patients/clients. I sterilized medical equipment for Colonics. Provided clean linen for medical procedures. Ran errands, duplicated audiotapes of WBAI 99.5 FM Urban Health beat; radio talk show for host Dr. Harris.

1/91-2/98 C & C Enterprises, Ltd., New York, NY, Assistant Manager and Tutor (part-time) Served as an After-school tutor for elementary and junior high school students. Case management duties: lead and supervised recreational activities. Escorted youth on field trips, and coordinated special events.

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1/90-2/98 Victoria 5 Theatre, New York, NY, Manager’s Aide (part-time) Arranged theatre rentals for special events, scheduled theatre tours for tourists’, Set up display of promotional materials and stage props.at various productions. Planned special events; such as: musicals, plays, concerts, and seminars. Dispersed payroll checks and petty cash. Staffed and worked box office and concessions, facilities management stand as needed.

10/85-7/88 Bedford Stuyvesant Family Health Clinic/affiliated with St. Mary’s Hospital, Brooklyn, NY Administrative Assistant, entered data of ailments per code into computer, assembled outpatient packages in pharmacy mailroom and alpha /numerical filing.

7/88-1/90 NYC HRA DSS Legal Affairs /EDU, Principal administrative associate. I began as a temporary worker and became provisional. I scheduled attorneys’ calendar within the employee disciplinary unit. I obtained case file data and process services for several Attorneys’. Put together Case Conferences, Hearings and Trials folders for HRA/ EDU Attorneys’.

Education: MCNY Metropolitan College of New York, Masters of Arts, MBA Business Administration in Media Arts, completed in August 2008

College of New Rochelle, Manhattan, NY campus Bachelor of Arts, Social Science Research, Liberal Arts, Completed Jan. 2004, Graduated May 2004

NYS/Youth Adult Service Coalition: Dental Assistant Class & World or Work Internship placement, 1997

CUNY Continuing Adult Education Programs: Brooklyn, NY. Medical Coding and Billing course 12/2011 and Dental Assistant program7/ 2012, NHA National Health Associate certification obtained in 3/2012

SUNY BEOC: Computer Basics: basic computer software typing skills, 1996.

Long Island University, Brooklyn, NY, Central Service Sterilization Technician Certificate 5/2005

QBC-Queens Broadcasting Center 179th on Hillside Ave., Queens, NY: 9/89-1/90 The CEO & Professor was, Radio host Johnny Allen & Ken Spider web. I learned radio announcing, broadcast sales, marketing and production course work of a radio studio.

Skills: illustration arts, calligraphy, audio video editing ability anthropology, ethnopology; sociology research skills, basic paralegal-aide skills, logistics, administrative, advisor, planning & development ability within: education, juvenile justice, human services for elderly and child development and insight on city planning infrastructure and environmental areas.

More References furnished upon request