IT Help Desk & Computer Tech Engineer

Eric A. Johnson

***** **** ** **** ***** **, Lancaster, CA 93535

661-***-**** ● *********.*****@*****.***

SUMMARY OF SKILLS

●Building/installing computers for Windows, OSX, Linux, and Unix; Windows and OSX support

●Technical diagnosis and repair of Windows and Mac computer systems

●Microsoft Office and G Suite troubleshooting and maintenance; computer, printer, and smartphone maintenance and repair; voicemail and email maintenance and administration

●Training material development and documentation; professional telephone and in-person support

●Professional individual with outstanding communication skills and the ability to work both independently and as part of a team

EMPLOYMENT HISTORY

MLS Support Engineer

RE/MAX, Denver, CO (remote) 11/2021-04/2022

●Maintain MLS data to accurately reflect on RE/MAX website

●Add new data feeds to current streams

●Troubleshoot issues with data accuracy and representation

Computer Technician

Quick Fix Computer Services, Signal Hill, CA 06/2021-10/2021

●Diagnose and repair software and operating system issues with PCs and Macs

●Repair and upgrade computer hardware and peripherals

●Perform on-site hardware repair and installation

Technical Support Engineer

Eagle Access Control Systems, Sylmar, CA 2020-05/2021

●Provide telephone support for setup and diagnosis and repair of issues with gate operators

●Program gate operator control boards per design specifications

●Solder and repair operator control boards

Helpdesk Technician

Medical Breakthrough Massage Chairs, Valencia, CA 2019

●Give telephone and email technical support

●Repair massage chairs and indoor saunas

●Assisted with computer repair and upgrades

●Provide in-house IT support as needed

Help Desk Support Administrator

CLAW / The MLS, Beverly Hills, CA 2016-2018

●Provided telephonic and on-site training for MLS systems

●Handled Quality Assurance on newly developed features

●Instructed clients on use of our software in live webinars and in classroom training

●Connected to Windows and Mac computers and diagnosed and repaired issues

●Developed in-house training manuals on how to perform various tasks

Dispatcher

Diva Limousine, Hollywood, CA 2013-2015

●Coordinated and matched chauffeurs to clients based on needs and personalities

●Oversaw training of new dispatchers

Computer Technician

Sam’s Computer Service, Montrose, CA 2009; 2012-2013

●Diagnose and repair computers including the reinstall of operating systems and programs

●Upgraded PCs and Macs

●Built new computers according to desired customer specifications

●Performed data recovery services

●Trained clients in use of their operating systems and programs

●Designed and developed websites for businesses

Information Technology Technician

California Institute of the Arts, Valencia, CA 2008-2009

●Set-up and maintained computers for faculty and staff

●Provided in-person technical support for Windows and Mac systems

●Utilized Norton Ghost to roll out updates

●Maintained computer networks throughout institution

Call Coordinator

En Pointe Technologies, Los Angeles, CA 2006-2007

●Provided bridge between customers and technical staff

●Ensured timely resolution of computer issues to maintain highest possible customer satisfaction

Computer Operator

Valley Presbyterian Hospital, Van Nuys, CA 2002-2005

●Provided technical support and helpdesk services for all hospital users

●Monitored various networks to ensure uninterrupted work operations

EDUCATION and CERTIFICATIONS

Software Development Program 2006-2008

Kaplan University, On-Line Program

Honorable Discharge 1993-1997

United States Navy, U.S.S. Carl Vinson (CVN-70)

High School Diploma 1993

Palmdale High School, Palmdale, CA

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