Customer Service Operations Associate

Jamia Howard

Dixon, CA *****

***************@*****.*** - 707-***-****

s Over 4 years experience in office management, and supervisory skills s Outstanding organizational skills

s Take pride in providing excellent customer service s Excellent telephone communication skills

s Able to think independently and quickly resolve problems, and multi-task s Able to work and remain calm in stressful environments s Ambitious, motivated worker who learns new systems quickly and takes initiative Authorized to work in the US for any employer

WORK EXPERIENCE

Store Operations Associate

NikeFactoryStore - Vacaville, CA - November 2015 to Present Manages front end, completes daily zone charts,completes store safety inspections, assist with training new hires, assist with ordering store supplies, and performs basic secretary duties Cashier/Customer Service

NikeFactoryStore - Vacaville, CA - February 2013 to Present Maintained inventory, assisted customers, operated cash register, issued breaks and answered telephone Shift Supervisor

Starbucks - Vacaville, CA - February 2003 to April 2011 Maintained work flow, managed co-workers by assigning daily positions, balanced safe, counted product, and made daily bank deposits

Telecommunications Technician

Direct Connect - Vacaville, CA - June 2002 to June 2005 Followed up with customers regarding car search or car purchases for specific car dealerships, took customers complaints, filed documents, faxed paper work, imputed info into computer, and performed other office duties EDUCATION

Criminal Justice Certificate in Criminal Justice

Solano Community College - Fairfield, CA

August 1996 to April 1999

Diploma in Basic Education

Will C. Wood High School - Vacaville, CA

April 1993 to June 1996

SKILLS

Caretaker