Data Entry Service Representative

EDISON L. DUQUE

Sta. Cruz *-A, Badoc, Ilocos Norte

Email: *****************@*****.***

Phone#: 099********

OBJECTIVE

Seeking for permanent IT/Logistic Clerk/Help Desk Coordinator position. SKILLS

Strong accomplished experience in providing help desk support

Proficient in Microsoft Office software, including Word, Excel, and PowerPoint

Outstanding ability to interpret instructions and diagram form

Outstanding ability to deal with coordinating issues related to PCs.

Excellent interpersonal and communication (written and verbal) skill

Detail-oriented and strong customer service skills. EXPERIENCE

Remal Assawahel Co. Ltd. Riyadh, Saudi Arabia

December 2017-2020

Project Support Coordinator

Coordinated all work orders for RSCM projects.

Reviewed completed work schedules.

Maintained close contact with the operations project team

Dealing with queries and complaints quickly and efficiently,

Compiling and sending out reports via email.

Ensuring any relevant calls are transferred to the relevant department/team

Generic administration duties

EGS Alorica Laoag, Ilocos Norte, Philippines

June 2016- October 2017

Customer Service Representative

Diffuse and resolve various volatile customer situations while maintaining the balance between the interests of the company and customer satisfaction

Provide detailed and accurate accounts of customer calls for prevention of future audit issues

Meet performance targets in all areas such as speed, accuracy, volume, customer satisfaction, and issue resolution

Upsell company products and services to customers and meet target sale conversions

Route technical queries to designated channels for proper resolution of service and equipment issues

Jollibee Foods Corporation Laoag, Ilocos Norte, Philippines June 2015- May 2016

Logistic Clerk

Managing inventory, filling requisition form, and coordinating with production and sales department

Collecting and verifying purchase orders from production and other departments for placing orders

Preparing delivery schedules and confirmed arrival of shipment from vendors.

Performing data entry and updating sales and purchase orders

Creating bills of lading and certificate of origin for shipment EDUCATION

AMA Computer College April 2015- Graduated

Laoag City, Philippines

Bachelor of Science in Information Technology

Juan Luna Memorial Academy March 2006, Graduated

Alogoog 3, Badoc Ilocos Norte, Philippines

Secondary Education

PERSONAL DETAILS

Date of Birth : May 17, 1989

Gender : Male

Civil Status : Single

Citizenship : Filipino

Place of Birth : Ilocos Norte, Philippines

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