Technician Assistant Customer Service
Resume:
Heather W Romine
Supply, NC *8462
Phone: 910-***-****
Alt Phone:910-***-****
Email: ***************@*****.***
Objective
A position as a customer service representative.
Ability Summary
Experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints.
Employment History
Customer Service Adv
08/2021 - 01/2022 Teletech Healthcare Englewood, CO Provided customer service
Independent Insurance Agent
12/2020 - 03/2021 Family First Life Wilmington, NC Solicit candidates who show interest in wanting to purchase Life, Health, Accident, and/or Mortgage Protection. Sell insurance policies.
Census Enumerator
08/2020 - 10/2020 US Census Bureau 280 Executive Park Dr, Concord, NC Followed a route to addresses identified that needed census taken. Spoke with individuals at their doors to ask pertinent information relating to census information needed to confirm. Lab Manager/Research Specialist
01/2011 - 12/2019 UNCP Pembroke, NC
• Manage and organize laboratory resources. Prepare solutions and other materials needed for labs. Assess the needs of the laboratory and recommend changes in procedures. • Apply scientific knowledge to plan, direct, and manage the operation of the labs. • Operate highly-specialized instruments and/or equipment and establish priorities in the use of space and equipment. • Make minor equipment repairs and/or arrange for major repairs when needed. • Submit online work orders for maintenance issues. Maintenance of the BRF animal room, feeding, care and storage of lab vertebrates. Handle animal waste storage and disposal. Maintenance of live material. • Assist faculty in experimental procedures. Supervise and provide necessary training to student lab workers, faculty, and staff. • Process student lab worker timesheets and conduct annual evaluation. • Give talks to community groups to show UNCP research to community groups as well as potential funding groups. • Prepare brain slice cultures for experimental use of patented compounds and natural products. • Perform cell viability on patented compounds and natural products. Lab Manager/Research Specialist
01/2011 - 04/2019 UNCP Pembroke, NC
• Manage and organize laboratory resources. Prepare solutions and other materials needed for labs. Assess the needs of the laboratory and recommend changes in procedures. • Apply scientific knowledge to plan, direct, and manage the operation of the labs. • Operate highly-specialized instruments and/or equipment and establish priorities in the use of space and equipment. • Make minor equipment repairs and/or arrange for major repairs when needed. • Submit online work orders for maintenance issues. Maintenance of the BRF animal room, feeding, care and storage of lab vertebrates. Handle animal waste storage and disposal. Maintenance of live material. • Assist faculty in experimental procedures. Supervise and provide necessary training to student lab workers, faculty, and staff. • Process student lab worker timesheets and conduct annual evaluation. • Give talks to community groups to show UNCP research to community groups as well as potential funding groups. • Prepare brain slice cultures for experimental use of patented compounds and natural products. • Perform cell viability on patented compounds and natural products. Social Science Research Assistants
01/2007 - 01/2011 UNC AT PEMBROKE PEMBROKE, NC
Special Research Lab Instructor
01/2009 - 12/2010 UNCP-RCC Pembroke, NC
• Provide tailored laboratory instruction to RCC and other community college research students. Instruct on experimental design and instrumentation in the laboratory. • Assist in supervising and mentoring RCC and community college research students. Formal tutoring assistance for academic success, career planning assistance, plan and attend scientific meetings with RCC research students. • Submit monthly briefs of each student's performance, work schedule planning and records. • Instruct, supervise laboratory safety, order supplies, keep inventory and assist with equipment needs. Special Research Lab Instructor
01/2009 - 12/2010 UNCP-RCC Pembroke, NC
• Provide tailored laboratory instruction to RCC and other community college research students. Instruct on experimental design and instrumentation in the laboratory. • Assist in supervising and mentoring RCC and community college research students. Formal tutoring assistance for academic success, career planning assistance, plan and attend scientific meetings with RCC research students. • Submit monthly briefs of each student's performance, work schedule planning and records. • Instruct, supervise laboratory safety, order supplies, keep inventory and assist with equipment needs. Lab Technician/Assistant
01/2007 - 01/2008 UNCP-UNCW Pembroke, NC
• Perform work on the UNCW fermentation project by growing four isolates of actinomycetes in large batches by suspension. • Deliver filtered bacteria to UNCW Marine Science Center to develop anti-cancer therapy drug. Lab Technician/Assistant
01/2007 - 01/2008 UNCP-UNCW Pembroke, NC
• Perform work on the UNCW fermentation project by growing four isolates of actinomycetes in large batches by suspension. • Deliver filtered bacteria to UNCW Marine Science Center to develop anti-cancer therapy drug. Mammography Assistant
01/2000 - 12/2003 Breast Center of Greensboro Greensboro, NC
• Scheduled patients to return for follow-up mammograms. • Assisted doctor with stereotactic biospies. • Transcribed mammography reports and mailed result letters to patients. • Filed medical reports. Mammography Assistant
01/2000 - 12/2003 Breast Center of Greensboro Greensboro, NC
• Scheduled patients to return for follow-up mammograms. • Assisted doctor with stereotactic biospies. • Transcribed mammography reports and mailed result letters to patients. • Filed medical reports. Technician Assistant
01/1997 - 01/2000 Lumberton Radiological Associates Lumberton, NC
• Scheduled patients for xrays. • Assisted doctor with patients and hung films; keep doctor on track with patients. • Filed medical reports, assisted in escorting patients to rooms. • Scheduled and called back mammography patients. Technician Assistant
01/1997 - 01/2000 Lumberton Radiological Associates Lumberton, NC
• Scheduled patients for xrays. • Assisted doctor with patients and hung films; keep doctor on track with patients. • Filed medical reports, assisted in escorting patients to rooms. • Scheduled and called back mammography patients. Substitute Teacher
01/1998 - 04/1998 Robeson County Board of Education Lumberton, NC Substituted for kindergarten through fourth grade in Robeson County. After school Care Teacher
04/1997 - 10/1997 Jerry Ann Nursery Lumberton, NC
Prepared lesson plans for after school care program. Babysitting kids aged 4-11.
Helped with homework with kids who would come in for after school care. Clerk and Bookkeeper
01/1990 - 04/1996 Iveys Accounting Service Carolina Ave, Lumberton, NC Make copies of tax documents, prepare files for customers. Pass out refund checks and cash if customer desires. Sales Associate
04/1990 - 05/1992 JCPenny's Lumberton, NC
Worked as an associate in the Jewelry Department and Childrens department. Prepared displays for new inventory.
Checked individuals out at register.
Processed returns and exchanges.
Education History
Issuing Institution Location Degree Received Course of Study Northcentral University Prescott
Valley, AZ Doctorate Degree Business Administration - Organizational Leadership
University of Maryland
Global Campus Adelphi, MD Master's Degree Business Administration Southeastern Community
College
Whiteville,
NC
Certificate of Attendance/Completion
(Disabled Individuals) Micropropagation
UNC at Pembroke Pembroke,
NC Bachelor's Degree Chemistry
Robeson Community
College NC Certificate of Attendance/Completion
(Disabled Individuals) Substitute Teacher Certification Received a certification to be able to sub for Robeson County Schools K-12. Lumberton High School Lumberton,
NC High School Diploma General High School Curriculum Occupational Licenses, Certificates and Training
Certification Title Issuing Organization Completion Date Certified Health Care Provider (CPR
Life, Health, Accident & Medicare Insurance Licenses Laboratory Safety
OSHA regulations
BLS Provider
Control by Design: Preventing Microbial Contamination and Bi Medicare NAPA 08/2021
Life, Health, Accident Insurance Phelps Agency 07/2019 BLS Provider UNCP 02/2019
Certified Health Care Provider (CPR UNCP 02/2019
Laboratory Safety UNCP 04/2017
Control by Design: Preventing Microbial NCState 07/2010 Micropropagation Southeastern Community College 05/2009 OSHA regulations UNCP 07/2008
Additional Information
Available to start work immediately.
References Available on Request
Contact this candidate