Rashonna Jordan

*** ******** ** ***** ** *****

Contact information: Email: adslua@r.postjobfree.com

Cell Phone: 904-***-****

AirTran/Southwest Airlines

**/****- **/****

Customer service/ Ground Operation

BWI/JAX/ATL

Customer Service Agents: Provide outstanding Customer Service by issuing tickets and checking bags at the ticket counter and being available at the gate for assistance.

Ramp Agents: Loading bags and cargo, directing airplanes in and out of the gate, and assuring safe ontime performance.

Wells Fargo Home Mortgage

08/09-03/11

Collections representative

Bankruptcy & Foreclosure

7080 Samuel Mores Rd

Columbia, MD 21046

Handle 50-70 inbound calls per shift in a call center environment

Resolved customer issues with “one call solution”

Assisted customer with bankruptcy and foreclosure loans

Set up payment arrangements for delinquent accounts

Make necessary adjustments to account in client data base

Received payments from customers

Set collection and foreclosure loan on work out programs to try to keep home

Send out necessary reaffirmation documents for bankruptcy loans

Handle request for postponement on foreclosure loans

Levi’s

09/08-08/09

Supervisor

7600 Clark Rd

Hanover, MD

Open and close store facilities

Make daily deposits to store’s banks account

Handle the balancing of the cash drawer

Oversee the work of the store associates

Citibank

08/06-08/08

Customer Service Representative

10919 Oak Ridge Drive Jacksonville, FL 3222

Handled 70-100 inbound calls per shift in a call center environment

Resolved customer issues with a “one call resolution” policy

Performed 40-50 collections calls to delinquent accounts per shift

Assisted customer with Home Depot Citibank credit cards

Received payments from customers

Set up payments from customers

Consistently handled calls with an average between 1-2 minutes per call

Made necessary adjustment to accounts in clients database

Adjusted any fees (late fees, finance charges, returned checks) if necessary

Handled credit line increase/decreases

Education:

Tesst College of technology 3/10-12/10

Medical Assistant

803 Glen Eagle Court

Towson, MD 21286

Wayne County High School 8/2000-5/2005

1 Jackect drive

Jesup, Ga 31545

Certification:

CPR, First Aid, and ADE

Accomplishments

Strong venipuncture skills in both adult and pediatric attention to details excellent communication and customer service skills strong medical terminology knowledge minor surgery skills knowledge OBGYN experience pediatric and adult patient care urinalysis and culturing experience EKG experience computer and computer billing experience and experience in obtain vital signs in both pediatric and adults.

References:

Educational references

Diana Coleman’ Reed Tesst College instructor

803 Glen Eagle Court

Towson, MD 21286

Employment reference

Qianna Glasper

808-***-****

Brittany Wilson

443-***-****

Contact this candidate