Customer Service /Medical Assistant
Resume:
Rashonna Jordan
*** ******** ** ***** ** *****
Contact information: Email: **********@*****.***
Cell Phone: 904-***-****
AirTran/Southwest Airlines
Customer service/ Ground Operation
BWI/JAX/ATL
Customer Service Agents: Provide outstanding Customer Service by issuing tickets and checking bags at the ticket counter and being available at the gate for assistance.
Ramp Agents: Loading bags and cargo, directing airplanes in and out of the gate, and assuring safe ontime performance.
Wells Fargo Home Mortgage
08/09-03/11
Collections representative
Bankruptcy & Foreclosure
7080 Samuel Mores Rd
Columbia, MD 21046
Handle 50-70 inbound calls per shift in a call center environment
Resolved customer issues with “one call solution”
Assisted customer with bankruptcy and foreclosure loans
Set up payment arrangements for delinquent accounts
Make necessary adjustments to account in client data base
Received payments from customers
Set collection and foreclosure loan on work out programs to try to keep home
Send out necessary reaffirmation documents for bankruptcy loans
Handle request for postponement on foreclosure loans
Levi’s
09/08-08/09
Supervisor
7600 Clark Rd
Hanover, MD
Open and close store facilities
Make daily deposits to store’s banks account
Handle the balancing of the cash drawer
Oversee the work of the store associates
Citibank
08/06-08/08
Customer Service Representative
10919 Oak Ridge Drive Jacksonville, FL 3222
Handled 70-100 inbound calls per shift in a call center environment
Resolved customer issues with a “one call resolution” policy
Performed 40-50 collections calls to delinquent accounts per shift
Assisted customer with Home Depot Citibank credit cards
Received payments from customers
Set up payments from customers
Consistently handled calls with an average between 1-2 minutes per call
Made necessary adjustment to accounts in clients database
Adjusted any fees (late fees, finance charges, returned checks) if necessary
Handled credit line increase/decreases
Education:
Tesst College of technology 3/10-12/10
Medical Assistant
803 Glen Eagle Court
Towson, MD 21286
Wayne County High School 8/2000-5/2005
1 Jackect drive
Jesup, Ga 31545
Certification:
CPR, First Aid, and ADE
Accomplishments
Strong venipuncture skills in both adult and pediatric attention to details excellent communication and customer service skills strong medical terminology knowledge minor surgery skills knowledge OBGYN experience pediatric and adult patient care urinalysis and culturing experience EKG experience computer and computer billing experience and experience in obtain vital signs in both pediatric and adults.
References:
Educational references
Diana Coleman’ Reed Tesst College instructor
803 Glen Eagle Court
Towson, MD 21286
Employment reference
Qianna Glasper
Brittany Wilson
Contact this candidate