Customer Service Representative

Traci L. Callesen

Summary

Experienced and motivated in business administration with exceptional personable skills.

Work Experience

Self-Employed, Green Bay, WI September 2015-Present

Childcare Provider

oWas the main childcare provider for 2 children from birth to elementary school.

oIncorporated art activities to encourage creativity and expression while sparking creativity and imagination by helping the children discover new things every day.

oCrafted personal schedule to suit parental and children schedules

Badger Scale Inc., Green Bay, WI August 2011-January 2014

Administrative Assistant

oUtilized customer service skills to answer phones, messages and emails which lead to satisfied customers.

oApplied computer skills by creating, sending and following up on all service quotes.

oResponsible for coordinating and scheduling all incoming and outgoing shipments via UPS/FedEx

Howard/Suamico School District, Green Bay, WI April 2010-August 2011

Supervisor [Lunchroom/Playground]

oManaged and assisted elementary students to promote safety in accordance with the school’s rules and regulations.

oUtilized appropriate disciplinary procedures and techniques as needed per the school’s site plan.

Orthodontics Specialists of Green Bay, WI October 1999-May 2002

Treatment Coordinator/Orthodontic Assistant

oProvided consultation with patient and their families to explain treatments, contracts, financial obligations and benefits; as well as ensuring full knowledge of orthodontic risks.

oAssisted doctors by handling instruments, adjusting orthodontic appliances, taking impressions and x-rays; all while following OSHA regulations.

Jenny Craig Weight Loss Center, Green Bay, WI June 1992-September 1999

Program Director

oSuccessfully lead all center staff in providing first rate customer service to potential and existing clients, while promoting and selling the company’s program and products.

oEvaluated personnel and staff performance, set goals to develop team and followed up to ensure progress was made.

Education

University of Wisconsin – Steven’s Point 1988-1989

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