ANNE MARIE BURKE

**** *. ******* ******* *** Phoenix, AZ · 623-***-****

adsltw@r.postjobfree.com

I’m a quick study with a passion for customer experience and a competitive personality that pushes me to improve in any role I’ve been put into. The last 20 years of my career have been in Customer service Management. Although my career experience is unique in some areas, I’ve always felt most at home when working in a customer service environment and resolving customer escalations. I have worked as a caregiver since 01/2016 while working holidays for Amazon 08/2017-01/2019 and Williams Sonoma 11/2020 in Customer Service.

01/1/2012 – 11/20/2015

SPRINT

MY responsibilities were to handle escalated calls. Customer service and Logistics

03/1987 – 10/01/2019

MANAGER /OWNER, Exxon and Uhaul

At U-Haul I managed the entire post sale lifecycle for my book of business which consisted of 250 customers around the globe. Due to the high volume, it was imperative that I maintained a fast pace while focusing on accurate communication. While day to day handling training and making sure things were running smoothly.

EDUCATION

October 2012-June2014

Rio Salado College

SKILLS

Studied business

Word and office

Set appointments

Customer service

Customer escalation

ACTIVITIES

I’ve had the opportunity to collaborate and mentor my talented peers in previous positions and hope to continue to be a resource to my colleagues as I continue to grow professionally. If you have any questions regarding my previous work experience or details included in my resume, please don’t hesitate to reach out. I’d love the opportunity to review any questions and provide more insight to why I’d be an exceptional member of the team.