Customer Service Technical Support
Resume:
Kevin
D'silva
PHONE
*******.**@*****.***
Work History
Quality Control, Client Communication, and generating Creative ideas for Corporate Social Media platform
Learned new skills and applied to daily tasks to improve efficiency and productivity.
Identified issues, analyzed information and provided solutions to problems. Accomplished multiple tasks within established timeframes. Maximized performance by monitoring daily activities and mentoring team members.
Developed and initiated projects, managed costs and monitored performance. Met project deadlines without sacrificing build quality or workplace safety. Customer service and Technical Support for Fiber Optic Networks and Services
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Resolved concerns with products or services to help with retention and drive sales.
Learned new skills and applied to daily tasks to improve efficiency and productivity.
Carried out day-to-day duties accurately and efficiently. Collaborated with team members to achieve target results. Used critical thinking to break down problems, evaluate solutions and make decisions.
Identified issues, analyzed information and provided solutions to problems.
Used coordination and planning skills to achieve results according to schedule.
Improved operations through consistent hard work and dedication. Project Supervisor
Customer service and Technical Support
Creative Content Intern
2018 - 2019
2019
2020
Studio 27 l Mumbai
Concentrix India Services l Thane
On Purpose l Mumbai
English
Hindi
Marathi
LANGUAGES
Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals. Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. ADDRESS
Mumbai 401107
CONTACT
SKILLS
Strategic planning
Operations management
Creative merchandising
Project Management
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Communicated with managers of other departments to maintain transparency.
Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Logistics and Department Manager
2021-2022
Dar es salaam l Tanzania
Education
Subharti Swami Vivekananda
University
2021
Bachelor of Arts
Attention to Detail
Self-Motivated
Problem-Solving
Understanding of logistics
Staff Management
SOFTWARES
Canva
Wondershare Filmora
OBS Studio
Snapseed
Pinnacle Studio
Microsoft Word
Microsoft Excel
Microsoft Power Point
Interests
Cooking
Photography
Traveling
Writing
Contact this candidate