Customer Service Associate
Resume:
April ****
- Till Date
September
**** -
April 2021
2021
2020
SOURABH JOSHI
OBJECTIVE
Friendly and enthusiastic Senior Customer Service Associate with 4 years of specialisation in putting customer first. Core competencies include proven exceptional customer service, leadership qualities and multitasking. Represents establishment with friendly, professional and demeanor at all times. EXPERIENCE
Amazon
Resolution Specialist
Acting as a peer mentor to customer service associates. Coach CSA's to analyze, address the customer issues & resolve them in a first contact.
Maintain performance and quality standards based on internal metrics including turn around time.
Following correct escalation process.
Communicate and coordinate with internal stake holders. Direct requests and unresolved issues to the designated resources. Amazon
Customer Service Associate
Acting as a point of resolution to the customer who have complaints. Obtain and evaluate all relevant information to handle inquires and complaints.
Record details of inquires, comments, complaints and actions taken. EDUCATION
University of Pune
Batchelor of Commerce
75%
University of Pune
Certificate Course in French Language
SKILLS
Good learning ability, accountability, strong execution and problem solving ability. Superior verbal and written communication. Ability to work under the right deadlines. Able to motivate others, energetic and able to work under pressure.
@
O
**********@*****.***,
204, A9, Mangal Bhairav, Nanded
City, Sinhagad Road, Pune, 411068
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