Lead
Resume:
Karen Alvarez
Shift supervisor offering experience in fast food and quick service
environments. Organized and detailed oriented with a high performing nature. Proficient in managing high-volume operations. 6326 Zelzah Ave
Encino, CA 91316
***********@*****.***
EXPERIENCE
Movita, Reseda — Shift Manager
February 2022 - PRESENT
Managed the POS & CRM system and entered 50+ orders per hour with zero errors
Coached and trained a sta of 10+employees in food safety rules and regulations, communication, sales skills and customer service Ensured employees cooperate and work e ciently according to upper management needs
Identified lower- level work challenges and communicated with senior management to find solutions to address them
Starbucks, Van Nuys — Barista
March 2017 - March 2021
Greeted and listen e ectively to customers to ensure courteous and quick service
Worked on registers daily to authorize returns and exchanges and, audit receipts
Memorized drink orders and preferences for regular customers to build rapport and brand loyalty
EDUCATION
Utah Valley University, Orem UT
Westlake High School, Saratoga Springs UT
SKILLS
Supervisory Experience
Bilingual
Result-oriented
Great problem solver
Task delegation
Customer Service excellence
E ective management skills
Speed and e ciency
Front end cashier operations
CERTIFICATIONS
Food and Safety Handling
Permit
LANGUAGES
Spanish
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