Customer Service Representative, BUWELO BPO Solutions

Accounting Staff, BUWELO BPO Solutions

January 2022 - September 2022

November 2021 - January 2022

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

Performing the general filing system and official equipment Properly cooperating with staff

Maintaining documentation for accounts payable, purchasing, and treasury and assisting internal audits.

Meeting processing and reporting deadlines.

Responding to information requests

Preparing monthly government contributions list

EDUCATION

REFERENCES Available on request

Bachelor of Science in Business

Administration

Human Resource Management

Accountancy and Business Management

CAREER OBJECTIVES

Little Angel Study Center (K-12)

2019-2020

As a bright and ambitious person, I enjoy working in a fast-paced and highly motivating position where I can assist others while challenging and expanding my knowledge and understanding using the task at hand. I am seeking a position that will utilize my skills and one that offers a chance for growth and advancement. EXPERIENCE

Recognition

President's Lister

2nd Year, First Semester

A.Y 2021-2022

G.W.A - 1.22

Dean's Lister

1st Year Second Semester

A.Y 2020-2021

G.W.A - 1.57

Committee Staff on

Collections

Human Resource Students

Society

October 2020 - March

2021

(First Semester)

Core Skills

096*-***-****

adslki@r.postjobfree.com / adslki@r.postjobfree.com Olongapo City, Zambales 2200

KYLE AINA D. MONTILLA

Strong customer service

skills

Additional skills in

computer-related

activities

Excellent verbal and

written communication

skills

Able to work effectively

within a team

Ability to work under

pressure

Capability to use

leadership and teamwork

skills

Polytechnic University of the Philippines

2021 - 2022

Second Year Undergraduate

Memberships

Contact this candidate