Service Representative Customer

**/**** - **/**** ******** Service Representative (CSR)

K Force, Houston, TX

Assisted customers remotely and answered incoming calls Transferred calls appropriately to the correct department Researched information regarding the child tax credit Provided customers with information regarding their questions and concerns Reported to management daily in the beginning and end of the shift 06/2017 - 03/2020 Insurance Verification Specialist/Customer Service Lovett Dental, Houston, TX

Created daily reports for missed appointments, patients spoken to, and dropped calls

Verified insurance for pediatric patients

Managed, rescheduled, and cancelled appointments for 23 Lovett Dental locations

Provided customer inquiry

Transferred incoming calls to the appropriate department and location using analytical skills

Provided appointment reminder to customer the day before their appointment Managed and created weekly shift scheduled for over 10 employees 07/2010 - 05/2017 Office Coordinator

Dental Solutions, Houston, TX

Managed daily customer appointments by scheduling, confirming, and recalling

Organized and audited patients charts

Collected payments from patients after appointments Verified patients dental insurance and batched dental insurance claims daily Conducted claim status checks

Ensured daily closing duties were completed

Dental Assistant

Vocational School Certificate

Astrodome Dental Career Center, Houston, TX

Sirena St Mary

HOUSTON, TX

Phone: 832-***-****

Email: ************@*****.***

Objective

Seeking a position as a Customer Service Representative with over 20 years of experience Ability Summary

Microsoft Office

Interpersonal skills

Detail oriented

Employment History

Education History

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