Scrum Master Customer Service

Thadeaus Daara

Dickinson, ND *****

Tel: 701-***-****

Email: *************@*****.***

Objective

Meticulous professional with over 7 years of Scrum experience seeking to translate problem-solving and decision-making skills into Scrum resolutions. Agile professional experienced working with technology and finance departments of large international organizations adequately addressing their Agile transformation challenges.

Soft/Tech Skills

Communication and customer service skills

Detail oriented

IT Support

Waterfall methodology

Agile Frameworks- Kanban, Scrum

Confluence

Project Mgmt.

Jira, Confluence

Mac OS, Linux, Ubuntu

Zephyr Scale

Automation

SQL

365 Office Suite

Integration

User stories- ATDD, TDD

Professional Experience

Inverita {Hartford, CT}

Senior Scrum Master {September 2018- present}

Working remotely as a Sr. Scrum Master for a software solutions enterprise

Mentor less experienced team members to adapt to scrum/agile best practices and deliver quality product in the complex project environments of Wal-Mart tracking and logistics applications

Develop and delivering change management strategies to minimize impact where necessary

Identifying and driving process improvement by diagnosing issues and implementing solutions

Using agile tools (JIRA, Confluence) for Work Item Management, Team Performance, & Reporting.

Maintaining teamwork & collaboration within and across teams and contribute towards Agile

Ensuring projects are sufficiently resourced for the defined scope of work and are delivered on schedule and within budget.

Monitoring project milestones and takes proactive steps to mitigate risk

Overseeing multiple projects and coordinates across other Agile teams for complex projects

Baker Boy (Dickinson, ND}

Scrum Master {December 2017- September 2018}

Facilitating Scrum ceremonies for the scrum teams working on enhancing the embarked software to integrate with the new electronic measurement system

Drove agile practices throughout the Organization through community practices.

Acted as a conduit to other teams with which the team is interacting

Tracked and produced Key metrics: burn down chart, burn up, velocity etc.

Facilitated impediment in a timely, cost effective manner.

Facilitated Scrum events: Sprint planning, Daily Sprint, Grooming, Sprint Review and sprint retrospective.

Represented the team at Scrum of Scrums meeting to report impediments for escalation.

Ensured transparency of work to all relevant stake holders

Managed geographically and culturally diverse teams in the USA, Puerto Rico, and India.

Managed issues, risks, and dependencies

Worked effectively in cross functional team environment, and able to balance workload and prioritizes effectively. Able to manage self and time to meet commitments

Education/ Certification

Professional Scrum Master (PSM) Scrum.org

University of Development Studies- Tamale, Ghana

Bachelor of Arts in Integrated Business Studies

December 2014

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