Phlebotomy Data Entry Customer Service
Resume:
Candace Bonds
Tempe, Arizona 85284
W. 602-***-****
C. 240-***-****
*************@*****.***
Summary of Qualifications
Phlebotomist with experience in clinical and hospital settings
Interacts well with people from diverse backgrounds
Works well with members of the team to provide quality provider service
Education and skills in Business and Healthcare
Areas of Expertise
Medical Software
Multi-line Phones
Microsoft Word & Excel(All Software)
Emptoris, Impact, NDB, MSPS and CSP Facets
Data Entry
Electronic Medical Records
Management
Medical Terminology
Active Listening & Social Perceptiveness
Provider Calls
Loading
Lines of Business
NPS Scores
Data Accuracy
Pulling Data
Generating Reports
Gap Analysis/SWOT Analysis
Manage SNF contracts including validation of demographics, credentialing and system accuracy
Coordinate with quality audit team both pre and post implementation to ensure accuracy of contract loading and based on contract intent
Respond to routine or standard requests
Use existing procedures and facts to solve routine problems
Education
Phlebotomy Certificate, Well Springs Allied Health 2014 Kansas City, Missouri
Bachelor of Arts in Business Administration Avila University2010 Kansas City, Missouri
Masters in Healthcare Administration Park University 2019 Kansas City, Missouri
Employment History
United Healthcare Phoenix, Arizona
Network Management Program July 2019-Present
Provide Directory Data Assurance
Physician Contracting
Contract Analytics
Advanced Contracting
Menorah Medical Center Overland Park,Kansas
Specimen Processor and Phlebotomist May2017-July 2017
Collect Specimen
Receive Specimen
Order Test
Collect Blood using proper instruments
Data Entry
Patient Interaction
Answer Phones
Make Calls to Doctor
Answer Phones
Process Specimens
Dominion Diagnostics Kansas City, Missouri
Specimen Processor and Phlebotomist July 2017-October 2017
Collect Specimen
Receive Specimen
Order Test
Collect Blood using proper instruments
Data Entry
Patient Interaction
Answer Phones
Make Calls to Doctor
Answer Phones
Process Specimens
Ehealthscreenings Kansas City, Missouri
Phlebotomist July 2016-Jan 2017
Vital Signs
Customer Service
Check In patients
Checked blood sugar
Checked Cholesterol
Data Entry
Registration
Saint Lukes Internal Medicine
Phlebotomist
Collect Specimen Kansas City, Missouri
Receive Specimen Sept 2015-Feb 2016
Order Test
Collect Blood using proper instruments
Data Entry
Patient Interaction
Answer Phones
Make Calls to Doctors
Vital Signs
Customer Service
Check In patients
Verify Insurance
Prepare Specimens
Children’s Mercy Hospital Overland Park, Kansas
Lab Tech/Phlebotomist Oct 2014-May 2015
Collect Specimen
Receive Specimen
Order Test
Collect Blood using proper instruments
Data Entry
Patient Interaction
Answer Phones
Make Calls to Doctors
Kansas City Public Schools Kansas City, Missouri
Para-educator Aug 2012-Sept 2014
Provided added support for students with special needs during instructional time
Wrote, modified, and implemented lesson plans for students with special needs
Communicated with parents via face-to-face and phone to explain student progress or concerns
Data Entry
Blue Springs School District Blue Springs, Missouri
Substitute Teacher Aug 2012-May 2014
Provided added support for students
Wrote, modified, and implemented lesson plans
Communicated with teacher student progress
Data Entry
KC Home Care Overland Park, Kansas
Home Health Aide April 2012-April 2014
Served as liaison for clients, employers and medical professional
Administered medication
Recorded documentation of activities, behaviors and medication for records
Attended to minor health care needs such as vital signs
Offered recreational activities
Sallie Mae Kansas City, Missouri
Client Services Rep Oct 2011-Feb 2012
Entered student loan information into computer database
Answered questions about 529 investments and student loans
Data Entry
Sheffield Place Kansas City, Missouri
Resident Assistant May 2011-May 2012
Instructed clients about life skills, budgeting, cleaning, independent living and social interaction
Performed UA Analysis
Data Entry
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