Support Specialist Cybersecurity Analyst

Eugene Andre Fisher

202-***-**** ************@******.*** www.linkedin.com/in/eugene-fisher-7b21231

Computer User Support Specialist-Jr

Summary:

Lead IT asset analyst of 3+ years providing support of all Law Enforcement PC/telecommunications equipment, including installation, and configuration of all hardware and software. Competent expertise in assisting in troubleshooting and maintaining security systems, network appliances, and other equipment such as printers and plotters, and accessories. Aiding and supporting the USDOJ employees, both contract and federal as part of a collaborative team, reporting directly under the US Attorney General and his team, with latitude for independent judgment and action on specific projects.

Skills: Lead manager in the maintenance of computer operations/ Asset Management, Installs, configures, upgrades, and troubleshoots problems related to hardware, software, and other equipment, Provide hardware and software support of PCs and network/telecommunications system equipment, Serves as the lead point of contact with Hewlett Packard to solve problems, Ability to troubleshoot problems in a multitude of environments such as via online ticket system I.E Service NOW, phone, in person both on the location of headquarters facility and online via BOMGAR and RDP, Diagnoses, tracks, resolves, and documents all problems utilizing the HP diagnostic tool software, also encryption and system imaging via PXE installation, Splunk, Software installation, Print management/server management. Windows administrate tools/ Active Directory, SCCM management

Education/Certifications: UMGC Computer Networking Certificate ( 2020-Present), CompTIA Certified Security+ 2019, CompTIA Certified Network+, 2019, CompTIA Certified A+ 2017, CompTIA Certified CSIS Security Infrastructure Specialist 2019, CompTIA Certified CIOS IT Operations Specialist 2019, MICROSOFT MTA: Certified Security Fundamentals 2018, MICROSOFT MTA: Networking Fundamentals 2018, MICROSOFT MTA: Windows Operating System Fundamentals certification 2017, Microsoft Word 2013 Certified 2013, IBM Cybersecurity Analyst Professional Certificate 2021, CompTIA Secure Infrastructure Specialist – CSIS 2019, CompTIA IT Operations Specialist – CIOS 2019, Splunk Certified - 2022

Experience: United States Department of Justice, Jul 19 – Present Computer User Support Specialist-Jr:

Lead Asset management and property administrator of IT end-user devices for the Attorney General’s office and Workers of Various law enforcement departments & top Government officials throughout America. Processing Inventory, organizing, and the excessing of IT assets for the offices of COPS.FBI, ATF. Receiving equipment such as laptops, desktops, monitors, and peripherals, updating inventory records, removing, and degaussing hard drives with sensitive documented information. I was a member of an installation team of technicians adding new desktops, laptops, network configs of new Government building set up for DOJ, COP, ATF, FBI employees, Leading third-party vendors who conduct warranty repairs on IT assets I.E. HP Enterprises. Manager of the imaging of PCs and touchscreen laptops, Troubleshooting Microsoft Outlook issues such as email syncing and Skype audio connection difficulty, Use Active Directory to monitor, locate and reimage operating systems to install updates and patches, Use Remedy ticketing system to troubleshoot incoming tickets that are assigned.

NASA – National Aeronautics and Space Administration, Apr 18 – Jul 19 Asset IT Management Analyst:

Logistics coordination includes receipt, tracking, and dispositioning of inbound and outbound equipment at the local client center for various NASA Sites. I.E. Goddard Space Center, in Greenbelt, MD & Marshal Space Flight Center in Huntsville, AL, Inventory of Onsite equipment & the ability to execute documented processes for management of services requests and the ability to coordinate with other team members at the local center as well as enterprise team members who are remote to the local center, such as HP enterprises or Dell computers, Windows troubleshooting skills and ability to resolve efficiently and effectively while minimizing the downtime users. Highly adaptive to a changing environment. Excellent Customer Services Skills and ability to communicate to a diverse customer base professionally and effectively, in a sometimes very high-paced environment.