Student Representative Customer Service

Antonete Sarmento

Houston, TX 225-***-**** *************@******.***

PROFESSIONAL EXPERIENCE

AC Disaster Consulting/SnapNurse

Data Management Support August 2021 – October 2021

Scheduled Clinician to appropriate medical facilities in response to Covid -19 personnel shortages in medical facilities.

Submitted appropriate records according to established criteria for requested service(s).

Utilized a high degree of accuracy in obtaining and verifying that all registration data and information is correct and up to date.

Ensured established processing timeframes are met for unit.

Fortis College February 2018 – August 2021

Sr. Student Admissions Representative, Baton Rouge, LA

Tracked lead inquiries, managed enrollment activity and paperwork, and properly completed student files.

Assisted the Director of Admissions with marketing and sales strategies for prospective students.

Tracked marketing and sales activities and produce reports as required.

Worked with prospective students on tuition financing options and assisted with required paperwork.

Virginia College January 2016 – January 2018

Sr. Student Admissions Representative, Baton Rouge, LA

Made outbound calls to prospective students who have expressed an interest in attending the college.

Met with potential students to accurately explain program offerings; discuss and advise suitable programs in accordance with the student's interests, qualifications, and career goals.

Assisted in the planning and implementation of on-campus events and programs for future and current students.

Worked collaboratively with other departments to ensure student success.

ITT Technical Institute June 2008 – January 2016

Student Representative I&II/Master I &II, Baton Rouge, LA

Provided information to and advised prospective students regarding the academic programs offered by the institute, including requirements for admission and retention through graduation.

Analyzed and processed admission application, change of major forms, and term changes.

Conducted orientation and campus visit sessions for groups of incoming new students.

Maintained student files throughout their admissions process and mad changes to records as necessary.

EDUCATION

REMINGTON COLLEGE Baton Rouge, LA

Associate of Science in Business Information

COMPUTER SKILLS & APPLICATIONS

Microsoft Office Suite (Word, Excel, Power Point, quick books)

Able to coordinate multiple projects and keep accurate data & records.

Ability to work with a high sense of urgency, with minimal supervision.

Communicate effectively both verbally and in writing (English and German)

Possess strong organizational skills and exceptional Customer Service Skills

High end sales $98,000 + per person

Working Knowledge of Proprietary Software (S3 and IRIS and CVue & Vanilla soft, zoom cloud meetings remotely)

Contact this candidate