STEVE MAZER
Telesales Consultant
Phoenix, Arizona, United States
**********@*******.***
SUMMARY
Focused on quality customer interaction with experience in sales, delivery driving, and the entertainment field.Ability to work in a team or as an individual, well organized, highly self-motivated and able to function under stress. Recognized for good communication and effective listening skills, quality focus, acting professionally, being a top performer, and dependable.
WORK EXPERIENCE
2017-2018
Telesales Consultant
24-7 Intouch
Mesa, Arizona, United States
• Inbound calls for Home Advisor customers
• Scheduled appointments for repairs, construction and upgrades to homes and businesses
• Sold additional products and resolvedcustomer complaints 2000-2008
Telesales Consultant
INPULSE RESPONSE GROUP
Mesa, Arizona, United States
• Sold product directly to customer through live TV campaigns
• High call volumes and prioritizing effectively under extreme pressure.
• Maintained a 90% QA rating on a monthly basis, ensuring the highest level service
• Trained new employee's strong communication skills to achieve a top performance 2001-2006
Customer Service Representative
HEALTHCARE PROCESSING NETWORK
Phoenix, Arizona, United States
• Setup new customer medical and billing claims,
• Handled customer service complaints, and sent out correspondence letter
• Assisted over 50 customers per shift.
EDUCATION
-Current
Baltimore City Community College
United States
Baltimore City Community College, Baltimore, MDAssociates in Arts 1989-1994
Arizona State University
Tempe, Arizona, United States
I completed my Masters of Education at Arizona State University in May, 1994. 1972-1975
Towson University
Towson, Maryland, United States
Towson University, Baltimore, MDBachelor of Science SKILLS
Telesales Advertising Marketing Customer Interaction Customer Service Oriented Customer Service Billing Correspondence Customer Service Representative Strong Communication Skills Healthcare QA Claims Retail Sales
CERTIFICATIONS
Steve Richard Mazer
HONORS & AWARDS
Focused on quality customer interaction with experience in sales, delivery driving, and the entertainment field.Ability to work in a team or as an individual, well organized, highly self-motivated and able to function under stress. Recognized for good ...
LANGUAGES
English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States